How to Verify the Terminal's Printer Status: Difference between revisions
m (Jeff moved page How to check printer problem to How to check the printer on the terminal) |
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| Line 1: | Line 1: | ||
* Make sure the | * Make sure the roll meets the roll standard: | ||
** Paper width: 57.5+/-0.5mm | ** Paper width: 57.5+/-0.5mm | ||
** Outer diameter | ** Outer diameter | ||
| Line 6: | Line 6: | ||
*** Q2: 40mm | *** Q2: 40mm | ||
*** Q1V2: 30mm | *** Q1V2: 30mm | ||
* Make sure the | * Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper: | ||
[[File:Paperrollposition.png|frameless|thumb|caption]] | [[File:Paperrollposition.png|frameless|thumb|caption]] | ||
* Test using Merchant Self Test | * Test using Merchant Self Test | ||
Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt. | Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt. | ||
* Still can not work, send log to the person you contact. | * Still can not work, send log to the person you contact. | ||
Revision as of 10:29, 20 March 2020
- Make sure the roll meets the roll standard:
- Paper width: 57.5+/-0.5mm
- Outer diameter
- Q1: 30mm
- POS1V2: 40mm
- Q2: 40mm
- Q1V2: 30mm
- Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
- Test using Merchant Self Test
Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt.
- Still can not work, send log to the person you contact.