How to Understand Trigger Events in Terminals

Triggered reason

• Disassemble the terminal.
• HSM loose due to terminal fall.
• HSM loose due to other reasons.

Triggered result

After a tamper event, all payment related keys are permanently erased. Payments will not be processed in this state. The device will be locked and a warning message display in the screen “Tamper detected! Please contact WizarPOS!”.

Triggered recovery

• Insert a tf card to the triggered terminal, restart the terminal, a token file will be generated in the tf card.
• Send the token file to whom you contacted before.
• You will receive a .sig file, copy the .sig file to the same tf card, same path with the token file and don't remove the token file.
• Restart the terminal, if success, the terminal can enter to system.