How to Understand Trigger Events in Terminals: Difference between revisions
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If the terminal is triggered, a tamper event will occur, and all payment related keys will be permanently deleted. Payments are not processed in this state. The device will be locked and a warning message "Tamper detected! Please contact WizarPOS!" will be displayed on the screen. | If the terminal is triggered, a tamper event will occur, and all payment related keys will be permanently deleted. Payments are not processed in this state. The device will be locked and a warning message "Tamper detected! Please contact WizarPOS!" will be displayed on the screen. | ||
== | == About the recovery of terminal being triggered == | ||
* Insert a | * Insert a TF-card into the triggered terminal, restart the terminal, and a token file will be generated in the TF-card. | ||
* Send the token file to | * Send the token file to POS terminal contact person. | ||
* You will receive a .sig file, copy the .sig file to the same | * You will receive a .sig file, copy the .sig file to the same directory of the token file on the same TF-card, and do not delete the token file. | ||
* Restart the terminal | * Restart the terminal. If the operation is successful, the terminal can enter the system. | ||
Revision as of 11:06, 21 March 2020
Cause of terminal being triggered
- Disassemble the terminal.
- HSM loose due to terminal fall.
- HSM loose due to other reasons.
Result of terminal being triggered
If the terminal is triggered, a tamper event will occur, and all payment related keys will be permanently deleted. Payments are not processed in this state. The device will be locked and a warning message "Tamper detected! Please contact WizarPOS!" will be displayed on the screen.
About the recovery of terminal being triggered
- Insert a TF-card into the triggered terminal, restart the terminal, and a token file will be generated in the TF-card.
- Send the token file to POS terminal contact person.
- You will receive a .sig file, copy the .sig file to the same directory of the token file on the same TF-card, and do not delete the token file.
- Restart the terminal. If the operation is successful, the terminal can enter the system.