How to Understand Trigger Events in Terminals: Difference between revisions

Revision as of 05:25, 18 August 2020

Cause of terminal being triggered

Terminal is disassembled.
Terminal fall and is broken.

Result of terminal being triggered

If the terminal is triggered, a tamper event will occur, and all payment related keys will be permanently deleted. Payments are not processed in this state. The device will be locked and a warning message "Tamper detected! Please contact WizarPOS!" will be displayed on the screen.

About the recovery of terminal being triggered

Please contact the sales or contactor of wizarPOS, describe the detail information and token file, then apply for the recovery process.
How to get the token file: insert a TF-card into the triggered terminal, restart the terminal, and a token file will be generated in the TF-card.
If your application is approved, you will get a one time re-active sig file.
Copy the sig file to the same directory of the token file on the same TF-card(Please do not delete the token file).
Restart the terminal. If the operation is successful, the terminal can enter the system.

@@ Line 1: / Line 1: @@
 == Cause of terminal being triggered ==
-* Disassemble the terminal.
+* Terminal is disassembled.
-* HSM loose due to terminal fall.
+* Terminal fall and is broken.
-* HSM loose due to other reasons.
 == Result of terminal being triggered ==
@@ Line 8: / Line 7: @@
 == About the recovery of terminal being triggered ==
-* Insert a TF-card into the triggered terminal, restart the terminal, and a token file will be generated in the TF-card.
+* Please contact the sales or contactor of wizarPOS, describe the detail information and token file, then apply for the recovery process.
-* Send the token file to POS terminal contact person.
+* How to get the token file: insert a TF-card into the triggered terminal, restart the terminal, and a token file will be generated in the TF-card.
-* You will receive a .sig file, copy the .sig file to the same directory of the token file on the same TF-card, and do not delete the token file.
+* If your application is approved, you will get a one time re-active sig file.
+* Copy the sig file to the same directory of the token file on the same TF-card(Please do not delete the token file).
 * Restart the terminal. If the operation is successful, the terminal can enter the system.