How to Recover a Terminal from Tamper Status: Difference between revisions
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'''Mailto''': techsupport@wizarpos.com; and copy the WizarPOS sales staff. | '''Mailto''': techsupport@wizarpos.com; and copy the WizarPOS sales staff. | ||
'''Content''': '''Company name or Group name in our TMS''' | |||
'''Please choose tamper reason''': 1. Tampered when received the device from WizarPOS; 2. Tampered when repair; 3 Tampered after fall down/drop | '''Please choose tamper reason''': 1. Tampered when received the device from WizarPOS; 2. Tampered when repair; 3 Tampered after fall down/drop | ||
Revision as of 02:45, 12 April 2023
Terminal can only be recovered from tamper status by terminal vendor. Others can not recover terminal by themselves.
- Tampered device generates a token in the TF card during booting process.
- Please get and send the token file to WizarPOS by mail.
Mail information:
Title: Device recovery from temper status.
Mailto: techsupport@wizarpos.com; and copy the WizarPOS sales staff.
Content: Company name or Group name in our TMS
Please choose tamper reason: 1. Tampered when received the device from WizarPOS; 2. Tampered when repair; 3 Tampered after fall down/drop
Attachment: token file.
- After we received the application mail and approved, we will reply and attach the signature file of that token.
- Please put the .sig file to the same folder of the TF card and reboot terminal again. Please notice, that token file should exist in the same folder.