How to Verify the Terminal's Printer Status: Difference between revisions

Revision as of 23:19, 20 December 2023

Initial Steps:

1. Paper Roll Compliance: Ensure the paper roll adheres to the specified standards.

Paper Width: Must be 57.5 ± 0.5 mm.
Outer Diameter Specifications:
- For Q1 Model: 30 mm.
- For POS1V2 Model: 40 mm.
- For Q2 Model: 40 mm.
- For Q1V2 Model: 30 mm.

2. Proper Insertion of Roll: Confirm that the paper roll is correctly inserted into the printer. Reference the provided image illustrating paper insertion for the Q2 printer model.

Testing Procedure Using Merchant Self-Test Software:

Navigate to the 'Settings' menu on the terminal.
Select 'About POS' > 'POS Configuration'.
Choose 'Merchant Self Test'.
Select 'Printer' to initiate the test.
After successful completion, a test receipt should print.

Troubleshooting:

If the printer does not function as expected, compile a system log.
Contact a technical engineer for further assistance, providing the prepared log for detailed analysis.

Note: Adhering to these steps ensures proper functioning and troubleshooting of the printer in Smart POS terminals. The process may slightly vary based on specific terminal models. For detailed instructions tailored to your model, refer to the user manual or contact customer support.

@@ Line 1: / Line 1: @@
-* Make sure the roll meets the roll standard:
-** Paper width: 57.5+/-0.5mm
+'''Initial Steps:'''
-** Outer diameter
-** Q1: 30mm
-** POS1V2: 40mm
+. '''Paper Roll Compliance:''' Ensure the paper roll adheres to the specified standards.
-** Q2: 40mm
-** Q1V2: 30mm
+* '''Paper Width:''' Must be 57.5 ± 0.5 mm.
-* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
+* '''Outer Diameter Specifications:'''
+**For Q1 Model: 30 mm.
+**For POS1V2 Model: 40 mm.
+**For Q2 Model: 40 mm.
+**For Q1V2 Model: 30 mm.
+. '''Proper Insertion of Roll''': Confirm that the paper roll is correctly inserted into the printer. Reference the provided image illustrating paper insertion for the Q2 printer model.
 [[File:Paperrollposition.png|frameless|thumb|caption]]
-* Use the merchant self-test software of the terminal to test, the process is as follows:
-  Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.
-* If the printer is still not working, please prepare the log and ask the Engineer for assistance.
+'''Testing Procedure Using Merchant Self-Test Software:'''
+# Navigate to the 'Settings' menu on the terminal.
+#
+# Select 'About POS' > 'POS Configuration'.
+#
+# Choose 'Merchant Self Test'.
+#
+# Select 'Printer' to initiate the test.
+#
+# After successful completion, a test receipt should print.
+'''Troubleshooting:'''
+* If the printer does not function as expected, compile a system log.
+*
+* Contact a technical engineer for further assistance, providing the prepared log for detailed analysis.
+'''Note:''' Adhering to these steps ensures proper functioning and troubleshooting of the printer in Smart POS terminals. The process may slightly vary based on specific terminal models. For detailed instructions tailored to your model, refer to the user manual or contact customer support.