How to Troubleshoot USSD Menu Display Issues: Difference between revisions

Revision as of 20:28, 4 January 2024

If you are experiencing problems with the USSD (Unstructured Supplementary Service Data) menu not appearing on your terminal, here are the steps to resolve the issue:

Correct USSD Number Format

Ensure Proper Prefix: When dialing a USSD number, it is crucial to start the number with either an asterisk (*) or a hash (#). The correct prefix depends on your mobile processor's standard.
Example: If your USSD code is '12345', dial it as either '*12345#' or '#12345#', based on the standard.

Additional Steps for Specific Models

For Q2 Terminals:
- If the USSD menu still does not appear, download and install the Q2 STK application on your Q2 terminal.
For Other Terminal Models:
- If you are using a terminal model other than Q2 and encounter this issue, please contact WizarPOS for support.

Note on Firmware Limitations

No USSD API Support: Currently, the firmware does not support any dedicated USSD APIs. Therefore, USSD numbers must be dialed manually using the terminal's dialer feature.

@@ Line 1: / Line 1: @@
-  If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.
+If you are experiencing problems with the USSD (Unstructured Supplementary Service Data) menu not appearing on your terminal, here are the steps to resolve the issue:
+== Correct USSD Number Format ==
-  If still can not work, please download [http://ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK], install it to Q2, other terminals, please contact WizarPOS.
+* '''Ensure Proper Prefix:''' When dialing a USSD number, it is crucial to start the number with either an asterisk (*) or a hash (#). The correct prefix depends on your mobile processor's standard.
+* '''Example:''' If your USSD code is '12345', dial it as either '*12345#' or '#12345#', based on the standard.
-  Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.
+== Additional Steps for Specific Models ==
+* '''For Q2 Terminals:'''
+** If the USSD menu still does not appear, download and install the [http://ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK] application on your Q2 terminal.
+* '''For Other Terminal Models:'''
+** If you are using a terminal model other than Q2 and encounter this issue, please contact WizarPOS for support.
+== Note on Firmware Limitations ==
+* '''No USSD API Support:''' Currently, the firmware does not support any dedicated USSD APIs. Therefore, USSD numbers must be dialed manually using the terminal's dialer feature.