How to Retrieve Logs from Terminals: Difference between revisions

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== Use TF-card or thumb drive ==
== Using TF-Card or Thumb Drive ==
* Create the "/wizarpos/monitor/" folder in the TF-card or thumb drive.
# '''Prepare the Storage Device:'''
* Use the TF-card to plug in the terminal, or use the thumb drive to plug in the terminal through the OTG2USB converter. The system will automatically copy the log to it and beep when it is finished.
#* Create a folder named ''''/wizarpos/monitor/'''' on the TF-card or thumb drive.
 
# '''Retrieving Logs:'''
== Use WizarView (TMS) ==
#* Insert the TF-card directly into the terminal or connect the thumb drive using an OTG-to-USB converter.
* Make sure the terminal is online.
#* The terminal will automatically copy the logs to the storage device and emit a beep upon completion.
* If you have applied for a WizarView account from wizarPOS, log in to WizarView.
== Using WizarView (Terminal Management System) ==
* Click the menu "Monitor>Terminal Monitor", select the terminal, and click the "Upload log" button. If need much more log, please click the black triangle, then choose senior item, it will upload senior logs which includes more log files.
# '''Ensure Terminal Connectivity:'''
* Please wait for the log to be uploaded. You can check and download the log by clicking the log icon button.
#* Verify that the terminal is online.
# '''Accessing WizarView:'''
#* Log in to WizarView with your wizarPOS account. If you don’t have an account, apply for one from wizarPOS.
# '''Log Retrieval Process:'''
#* Navigate to “Monitor > Terminal Monitor” in the WizarView menu.
#* Select the desired terminal and click on the “Upload log” button.
#* For more detailed logs, click the black triangle and select the “Senior” option. This will upload more comprehensive log files.
# '''Downloading Logs:'''
#* Wait for the log upload to complete.
#* Access and download the logs by clicking the log icon button in WizarView.

Revision as of 22:34, 7 January 2024

Using TF-Card or Thumb Drive

  1. Prepare the Storage Device:
    • Create a folder named '/wizarpos/monitor/' on the TF-card or thumb drive.
  2. Retrieving Logs:
    • Insert the TF-card directly into the terminal or connect the thumb drive using an OTG-to-USB converter.
    • The terminal will automatically copy the logs to the storage device and emit a beep upon completion.

Using WizarView (Terminal Management System)

  1. Ensure Terminal Connectivity:
    • Verify that the terminal is online.
  2. Accessing WizarView:
    • Log in to WizarView with your wizarPOS account. If you don’t have an account, apply for one from wizarPOS.
  3. Log Retrieval Process:
    • Navigate to “Monitor > Terminal Monitor” in the WizarView menu.
    • Select the desired terminal and click on the “Upload log” button.
    • For more detailed logs, click the black triangle and select the “Senior” option. This will upload more comprehensive log files.
  4. Downloading Logs:
    • Wait for the log upload to complete.
    • Access and download the logs by clicking the log icon button in WizarView.
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