How to Verify the Terminal's Printer Status: Difference between revisions

Latest revision as of 07:38, 7 April 2024

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https://smartpossdk.gitbook.io/cloudpossdk/faq/printer/verify-terminal-printer-status

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-* Make sure the roll meets the roll standard:
+{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/printer/verify-terminal-printer-status}}
-** Paper width: 57.5+/-0.5mm
-** Outer diameter
-** Q1: 30mm
-** POS1V2: 40mm
-** Q2: 40mm
-** Q1V2: 30mm
-* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
-[[File:Paperrollposition.png|frameless|thumb|caption]]
-* Use the merchant self-test software of the terminal to test, the process is as follows:
-  Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.
-* If the printer is still not working, please prepare the log and ask the Engineer for assistance.