How to Resolve SIM Card Network Issues on a Terminal: Difference between revisions

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-When you insert a SIM card, its network signal will be displayed on the status bar. If you encounter issues with data flow or connectivity, follow these troubleshooting steps:
+{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/sim-ethenet-wifi/resolve-sim-network-issues}}
-== No Data Flow Indicated on Status Bar ==
-* '''Check Mobile Data:''' Verify if Mobile Data is enabled. Go to 'Settings' > 'Data Usage' > 'Mobile Data' and ensure it is turned on.
-* '''SIM Card Usability:''' Ensure the SIM card is active and functional. Test the SIM card in another device if necessary.
-* '''APN Settings:'''
-** Navigate to 'Settings' > 'Cellular Networks' > 'Access Point Names'.
-** Verify the APN settings. Add a new APN or select an existing one according to your network provider's specifications.
-== Issues Connecting to Server ==
-* '''Use Ping Tool for Diagnosis:'''
-** Access the Ping Tool by going to 'Settings' > 'About POS' > 'POS Configuration' > 'Merchant Self Test' > 'Advance' > 'PingTool'.
-** Perform a ping test to a well-known website.
-** A successful ping indicates a functional network; a failed ping suggests an issue with the settings or network connectivity.
-== Weak Signal Strength ==
-* '''Test SIM Card in Another Device:''' If the signal is consistently weak, test the same SIM card in a different device to determine if the issue is with the signal or the terminal.