How to Troubleshoot USSD Menu Display Issues: Difference between revisions

Latest revision as of 09:10, 7 April 2024

Please visit new link of same subject:

https://smartpossdk.gitbook.io/cloudpossdk/faq/sim-ethenet-wifi/troubleshoot-ussd-issues

We're making a move! Our site's content is migrating to a new URL, to provide you with an enhanced browsing experience. Please update your bookmarks accordingly. Thank you for your continuous support!

@@ Line 1: / Line 1: @@
-If you are experiencing problems with the USSD (Unstructured Supplementary Service Data) menu not appearing on your terminal, here are the steps to resolve the issue:
+{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/sim-ethenet-wifi/troubleshoot-ussd-issues}}
-== Correct USSD Number Format ==
-* '''Ensure Proper Prefix:''' When dialing a USSD number, it is crucial to start the number with either an asterisk (*) or a hash (#). The correct prefix depends on your mobile processor's standard.
-* '''Example:''' If your USSD code is '12345', dial it as either '*12345#' or '#12345#', based on the standard.
-== Additional Steps for Specific Models ==
-* '''For Q2 Terminals:'''
-** If the USSD menu still does not appear, download and install the [http://ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK] application on your Q2 terminal.
-* '''For Other Terminal Models:'''
-** If you are using a terminal model other than Q2 and encounter this issue, please contact WizarPOS for support.
-== Note on Firmware Limitations ==
-* '''No USSD API Support:''' Currently, the firmware does not support any dedicated USSD APIs. Therefore, USSD numbers must be dialed manually using the terminal's dialer feature.