How to Retrieve Logs from Terminals: Difference between revisions

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m (Simon moved page How to get log from terminal to How to Retrieve Logs from Terminals: Normalize the title)
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== Using TF-Card or Thumb Drive ==
{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/other-development/retrieve-terminal-logs}}
# '''Prepare the Storage Device:'''
#* Create a folder named ''''/wizarpos/monitor/'''' on the TF-card or thumb drive.
# '''Retrieving Logs:'''
#* Insert the TF-card directly into the terminal or connect the thumb drive using an OTG-to-USB converter.
#* The terminal will automatically copy the logs to the storage device and emit a beep upon completion.
== Using WizarView (Terminal Management System) ==
# '''Ensure Terminal Connectivity:'''
#* Verify that the terminal is online.
# '''Accessing WizarView:'''
#* Log in to WizarView with your wizarPOS account. If you don’t have an account, apply for one from wizarPOS.
# '''Log Retrieval Process:'''
#* Navigate to “Monitor > Terminal Monitor” in the WizarView menu.
#* Select the desired terminal and click on the “Upload log” button.
#* For more detailed logs, click the black triangle and select the “Senior” option. This will upload more comprehensive log files.
# '''Downloading Logs:'''
#* Wait for the log upload to complete.
#* Access and download the logs by clicking the log icon button in WizarView.

Latest revision as of 03:17, 8 April 2024

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