How to Respond to a 'User Locked' Status in WizarView: Difference between revisions

Latest revision as of 05:00, 8 April 2024

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-== Situation Overview ==
+{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/tms-wizarview/handle-user-locked-status}}
-* User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days.
-== Steps to Regain Access ==
-# '''Contact the System Administrator:'''
-#* If your account is locked, you need to reach out to the WizarView system administrator for assistance.
-#* Send an email to ''''techsupport@wizarpos.com'''' explaining your situation.
-# '''Include Relevant Information:'''
-#* In your email, clearly state that your user account is locked and you require a password reset.
-#* Provide any necessary details such as your username or account ID to help identify your account.
-# '''CC the Sales Staff:'''
-#* Ensure to CC (carbon copy) the email to your WizarPOS sales representative.
-#* Note: It's important to CC the sales staff; failure to do so may result in your request not being processed.
-# '''Wait for the Response:'''
-#* After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account.
-== Important ==
-* Keep in mind the importance of regular logins to avoid account lockout in the future.