How to Understand Error Codes of TMS and the Agent: Difference between revisions

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== Error Format ==
{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/tms-wizarview/understand-agent-error-codes}}
[L/LS/S]-[module code]-[error code], For example:
L_01_28
 
* L: General error from terminal.
* LS: Network error from terminal.
* S: General error from WizarView server.
 
== Module code ==
* 01: Adapt agent parameter
* 02: Adapt device parameter
* 03: Adapt network parameter
* 04: Reset administrator password
* 05: Uninstall app from terminal
* 06: Update app
* 07: Update communication key
* 08: Upload app status
* 09: Upload app parameter status
* 10: Upload system event
* 11: Upload app which terminal has installed
* 12: Upload log
* 13: Terminal register
* 14: Upload error log when turn on terminal
* 15: Update firmware patch
* 16: Update Unionpay key
* 17: Upload app info
* A: Administrator login
* B: Administrator logout
* C: Task when turn on terminal
* D: Modify Administrator password
* DT: Download App/firmware/parameter file
* E: Mount SD Card
* F: Collect system event
* G: Tip message of install firmware
* H: Install app
* I: Install parameter file
* J: Install firmware
 
== Error code ==
=== For L ===
* 0: Network error
* 999: Unknown error
* 10: Install app error
* 11: Uninstall app error
* 12: Install parameter error
* 13: Install firmware error
* 14: Register address can not access
* 15: Input register address is same with the default register address
* 16: Communication key message parsing error
* 17: Can not identify the message from WizarView
* 18: Verify signature fail by certificate
* 19: Verify signature fail by communication key
* 20: HSM error, generate CSR fail
* 21: HSM error, encrypt data fail
* 22: Terminal has registered
* 23: File I/O error
* 24: Download app error
* 25: Operation running
* 26: File is not exist
* 27: Can not find the app
* 28: Return fail when call interface
* 29: The interface is not exist
* 30: Verify administrator password fail
* 31: Can not identify file format
* 32: Can not parse command from WizarView
* 33: Illegal message from WizarView
* 34: Customer serial number is null
* 35: Firmware has existed
* 36: Download module are working
* 37: Terminal does not register
* 38: System event monitor initialize fail
* 39: Public certificate lost from HSM
* 40: Encrypt fail from HSM
* 41: HSM does not initialize
* 42: SN is not exist
* 43: Mount SD card fail
* 44: Terminal initialize fail
* 45: Have not connected network
* 46: Download fail, unknown reason
* 47: Download fail, please check from terminal
* 48: Can not connect to WizarView
* 49: Terminal is initializing
* 50: No permission
* -888: Parameter error
=== For S ===
* 0: WizarView server has unknown error
* 1: Operation success
* 2: SN is null
* 3: Illegal CSR
* 4: XMPP login password is null
* 5: Certificate lost from WizarView server
* 6: Key of certificate is changed
* 7: Terminal is not exist
* 8: No certificate in the terminal
* 709: Verify signature fail by certificate
* 710: Verify signature fail by communication key
* 11: Add open fire user fail
* 12: No definition for register rule
* 13: No matched register rule
* 14: Generate certificate fail
* 15: PINPAD certificate key changed
* 16: PINPAD certificate lost
* 17: Communication key lost, require new key
* 18: No definition of signature type
* 19: Invalid signature
* 20: Transaction type can not support
* 21: Quick upgrade channel: model type lost
* 22: Quick upgrade channel: agent config file lost
* 23: Quick upgrade channel: agent file lost
* 24: Quick upgrade channel: version code is older than terminal
* 25: Config app parameter for terminal
* 26: Communication protocol can not support
* 27: No SN
* 30: Don't need update patch
* 48: Patch exist
=== For LS ===
* 400: Bad request
* 403: Forbidden
* 404: Not found the resource
* 500: Internal server error
* 503: Bad gateway
* 504: Gateway timeout
== Common error codes ==
 
{| class="wikitable"
|-
! Error Message !! Description
|-
| 999 || The terminal failed to register due to unknown reasons, please click Update Now.
|-
| L_12_33 || Server message is illegal
|-
| L_13_06 || Terminal certificate conflict
|-
| L_13_20 ||CSR failed to generate
|-
| L_15_13(29)||Update firmware patch failed because because the interface is not exist the API version needs update. BAD_API_VERSION = 29.
|-
| L_I_12(27) ||Apk is not installed according to the package name. PACKAGE_OR_APPINFO_NOT_FOUND = 27.
|-
| L_I_13||Install Firmware failed because an unexpected exception. INSTALL_FIRMWARE_FAILED = 13.
|-
| L_I_13(29)||Install Firmware failed because the interface is not exist the API version needs update. BAD_API_VERSION = 29.
|-
| L_I_28||Install Firmware failed because returning fail when call interface. INVOKE_ADDITIONAL_API_FAILED = 28.
|-
| L_IA_10(-1) || stall apk failed because the package is already installed. INSTALL_FAILED_ALREADY_EXISTS = -1.
|-
| L_IA_10(-2) || e package archive file is invalid. INSTALL_FAILED_INVALID_APK = -2.
|-
| L_IA_10(-3) || stall apk failed because the URI passed in is invalid. INSTALL_FAILED_INVALID_URI = -3.
|-
| L_IA_10(-4) || stall apk failed because the package manager service found that the device didn't have enough storage space to install the app. INSTALL_FAILED_INSUFFICIENT_STORAGE = -4.
|-
| L_IA_10(-5) || stall apk failed because the package is already installed with the same name. INSTALL_FAILED_DUPLICATE_PACKAGE = -5.
|-
| L_IA_10(-6) || stall apk failed because the requested shared user does not exist. INSTALL_FAILED_NO_SHARED_USER = -6.
|-
| L_IA_10(-7) || stalled package has a different signature than the new package. INSTALL_FAILED_UPDATE_INCOMPATIBLE = -7.
|-
| L_IA_10(-8) || stall apk failed because the package is requested a shared user which is already installed on the device and does not have matching signature. INSTALL_FAILED_SHARED_USER_INCOMPATIBLE = -8.
|-
| L_IA_10(-9) || e new package uses a shared library that is not available. INSTALL_FAILED_MISSING_SHARED_LIBRARY = -9.
|-
| L_IA_10(-10) || Install apk failed because the package uses a shared library that is not available. INSTALL_FAILED_REPLACE_COULDNT_DELETE = -10.
|-
| L_IA_10(-11) || Install apk failed because the package failed while optimizing and validating its dex files, either because there was not enough storage or the validation failed. INSTALL_FAILED_DEXOPT = -11.
|-
| L_IA_10(-12) || Can't install because the current SDK version is older than that required by the package. INSTALL_FAILED_OLDER_SDK= -12.
|-
| L_IA_10(-13) || Can't install because provider name is already used by other apk. INSTALL_FAILED_CONFLICTING_PROVIDER= -13.
|-
| L_IA_10(-14) || Install apk failed because the package failed because the current SDK version is newer than that required by the package. INSTALL_FAILED_NEWER_SDK = -14.
|-
| L_IA_10(-15) || install package failed because it is a test-only package. INSTALL_FAILED_TEST_ONLY = -15.
|-
| L_IA_10(-16) || Install apk failed because the package being installed contains native code, but none that is compatible with the the device's CPU_ABI. INSTALL_FAILED_CPU_ABI_INCOMPATIBLE = -16.
|-
| L_IA_10(-17) || Install apk failed because the package uses a feature that is not available. INSTALL_FAILED_MISSING_FEATURE = -17.
|-
| L_IA_10(-18) || Install apk failed because a secure container mount point couldn't be accessed on external media. INSTALL_FAILED_CONTAINER_ERROR = -18.
|-
| L_IA_10(-19) || Install apk failed because the package couldn't be installed in the specified install location. INSTALL_FAILED_INVALID_INSTALL_LOCATION = -19.
|-
| L_IA_10(-20) || Install apk failed because the media is not available. INSTALL_FAILED_MEDIA_UNAVAILABLE = -20.
|-
| L_IA_10(-21) || Install apk failed because the verification timed out. INSTALL_FAILED_VERIFICATION_TIMEOUT = -21.
|-
| L_IA_10(-22) || Install apk failed because the verification did not succeed. INSTALL_FAILED_VERIFICATION_FAILURE = -22.
|-
| L_IA_10(-23) || Install apk failed because the package changed from what the calling program expected. INSTALL_FAILED_PACKAGE_CHANGED = -23.
|-
| L_IA_10(-24) || Install apk failed because the package is assigned a different UID than it previously held. INSTALL_FAILED_UID_CHANGED = -24.
|-
| L_IA_10(-25) || ndefined
|-
| L_IA_10(-26) || Install apk failed because the package has target SDK low enough to not support runtime permissions. INSTALL_FAILED_PERMISSION_MODEL_DOWNGRADE = -26.
|-
| L_IA_10(-100) || Install apk failed because the package does not end with the expected '.apk' extension. INSTALL_PARSE_FAILED_NOT_APK = -100.
|-
| L_IA_10(-101) || Install apk failed because the package is unable to retrieve the AndroidManifest.xml file. INSTALL_PARSE_FAILED_BAD_MANIFEST = -101.
|-
| L_IA_10(-102) || Install apk failed because the package encountered an unexpected exception. INSTALL_PARSE_FAILED_UNEXPECTED_EXCEPTION = -102.
|-
| L_IA_10(-103) || Did not find any certificates in the .apk. INSTALL_PARSE_FAILED_NO_CERTIFICATES = -103. Maybe developer sign the apk with wrong signature format, e.g. Q2 does not support signature format v2.
|-
| L_IA_10(-104) || Inconsistent certificates on the files in the .apk. INSTALL_PARSE_FAILED_INCONSISTENT_CERTIFICATES = -104.
|-
| L_IA_10(-105) || Install apk failed because the package encountered a CertificateEncodingException in one of the files in the .apk. INSTALL_PARSE_FAILED_CERTIFICATE_ENCODING = -105.
|-
| L_IA_10(-106) || Install apk failed because the package encountered a bad or missing package name in the manifest. INSTALL_PARSE_FAILED_BAD_PACKAGE_NAME = -106.
|-
| L_IA_10(-107) || Install apk failed because the package encountered a bad shared user id name in the manifest. INSTALL_PARSE_FAILED_BAD_SHARED_USER_ID = -107.
|-
| L_IA_10(-108) || Install apk failed because the package encountered some structural problem in the manifest. INSTALL_PARSE_FAILED_MANIFEST_MALFORMED = -108.
|-
| L_IA_10(-109) || Install apk failed because the package does not find any actionable tags (instrumentation or application) in the manifest. INSTALL_PARSE_FAILED_MANIFEST_EMPTY = -109.
|-
| L_IA_10(-110) || Install apk failed because the system failed to install the package because of system issues. INSTALL_FAILED_INTERNAL_ERROR = -110.
|-
| L_IA_10(-111) || Install apk failed because WizarView apk version is lower than terminal used apk version. INSTALL_FAILED_VERSION_DOWNGRADE = -111.
|-
| L_IA_10(-112) || Install apk failed because the package doesn't have a native library for terminal cpu architecture. INSTALL_FAILED_NO_MATCHING_ABIS = -112.
|-
| L_IA_10(-1000000) || Install apk failed because a reason undefined so far. INSTALL_FAILED_OTHER = -1000000. If agent version is lower than 5239, [L_IA_10(-112)] is included.
|-
| LS_06_49 || Can't connect to wizarView due to unknown reason.
|-
| LS_13_0 || WizarView server has unknown error.
|-
| L_DT_47 || Download error.
|}

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