How to Troubleshoot: Update Key Failed, Import TMK -74496 Error: Difference between revisions

Latest revision as of 05:14, 8 April 2024

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https://smartpossdk.gitbook.io/cloudpossdk/faq/key-injection/import-tmk-error-74496

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-If you encounter the error "Update key failed, import TMK: -74496" while importing a TMK (Terminal Master Key) in the key loader, follow these steps to diagnose and resolve the issue:
+{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/key-injection/import-tmk-error-74496}}
-== Check Key Length ==
-* Verify that the length of the TMK is correct. The TMK length must match the required specifications for your system. Using a key of incorrect length can lead to this error.
-== Check Delivery Type ==
-* Confirm that the delivery type or method for the TMK is appropriate. The delivery method should align with the security protocols and standards of your system.
-[[File:Delivertype new.png|frameless|thumb|caption]]
-. Wizarhand Q1v1: Target POS is old product model of Q1.
-. PINPAD: Target is external PINPAD.
-. Others: Target POS is Q2, Q3 and other models.
-== Note ==
-* The error code -74496 might indicate specific issues related to key format, encryption standards, or system compatibility. It's crucial to approach the troubleshooting systematically, checking each potential cause one by one.
-* If the issue persists, reach out to the technical support team for your key loader or the provider of the TMK for further assistance.