How to Recover a Terminal from Tamper Status: Difference between revisions

Latest revision as of 00:25, 14 April 2024

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https://smartpossdk.gitbook.io/cloudpossdk/faq/hardware-repair/recover-a-tampered-terminal

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-<big>Terminal can only be recovered from tamper status by terminal vendor. Others can not recover terminal by themselves.
+{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/hardware-repair/recover-a-tampered-terminal}}
-# Tampered device generates a token in the TF card during booting process.
-# Please get and send the token file to WizarPOS by mail.
-'''Mail information:'''
-'''Title''': Device recovery from temper status.
-'''Mailto''': techsupport@wizarpos.com; and copy the WizarPOS sales staff.
-'''Content''': '''*Company name or Group name in our TMS''', without this infomation, will not sign the token file.
-'''Please choose tamper reason''': 1. Tampered when received the device from WizarPOS; 2. Tampered when repair; 3 Tampered after fall down/drop
-'''Attachment''': token file.
-# After we received the application mail and approved, we will reply and attach the signature file of that token.
-# Please put the .sig file to the same folder of the TF card and reboot terminal again. Please notice, that token file should exist in the same folder.</big>