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| <big>To recover a terminal from a tamper status, you need to follow these steps:
| | {{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/hardware-repair/recover-a-tampered-terminal}} |
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| 1. '''Generate Token File:''' When the tampered device boots, it generates a token file in the TF card.
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| 2. '''Send Token File to WizarPOS:
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| '''Email Subject:''' "Device recovery from tamper status."
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| '''Send To:''' techsupport@wizarpos.com
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| '''CC:''' Include the WizarPOS sales staff in the email.
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| '''Email Content:''' Mention your Company name or Group name as registered in WizarPOS's TMS. Note that without this information, WizarPOS will not sign the token file.
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| '''Reason for Tamper:''' Specify the reason for the tamper status from the following options:
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| ·Tampered when received the device from WizarPOS.
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| ·Tampered during repair.
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| ·Tampered after falling down or dropping.
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| '''Attachment:''' Include the token file generated by the device.
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| 3. '''Wait for Response from WizarPOS:''' After WizarPOS receives and approves your application, they will reply with an attached signature file for the token.
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| 4. '''Final Steps:'''
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| Place the '''.sig''' file in the same folder on the TF card where the token file is located.
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| Reboot the terminal. Ensure that the token file remains in the same folder during reboot.
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| This process requires coordination with WizarPOS, and it's important to follow their instructions precisely for the recovery of the terminal from tamper status.</big>
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Latest revision as of 00:25, 14 April 2024
