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| <big>Overview
| | {{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/hardware-repair/recover-a-tampered-terminal}} |
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| This guide explains the process for recovering a Smart POS terminal that has entered a tamper status. This status can only be resolved by the terminal vendor (WizarPOS). Unauthorized attempts to recover the terminal are not permitted.
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| Steps for Recovery
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| 1. '''Token Generation During Booting:''' When the terminal boots, it generates a token. This token is stored in the TF card.
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| 2. '''Sending the Token File:''' You need to retrieve this token file and email it to WizarPOS for recovery. Use the following details for your email:
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| * '''Subject:''' "Request for Device Recovery from Tamper Status"
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| * '''Recipient:''' techsupport@wizarpos.com (and include your WizarPOS sales contact in CC)
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| * '''Email Body:''' Include your Company or Group name as registered in our Terminal Management System (TMS). Note: Without this information, we cannot process your request.
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| * '''Attachment''': Attach the token file from the TF card.
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| 3. '''Choose the Tamper Reason:''' Indicate the reason for tampering in your email. Options include:
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| * Received the device tampered from WizarPOS
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| *
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| * Tampered during repair
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| *
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| * Tampered due to falling or dropping
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| 4. '''Receiving the Signature File:''' After we receive and approve your request, we will respond with a signature file attached (.sig file).
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| 5. '''Final Recovery Step:'''
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| * Place the .sig file in the same folder as the token file on the TF card.
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| * Reboot the terminal. Ensure that both the token and signature files are in the same folder for successful recovery.
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| Note
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| This process is exclusive to authorized personnel. Unauthorized attempts to recover a tampered terminal are strictly prohibited and may result in further complications.</big>
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Latest revision as of 00:25, 14 April 2024
