How to Recover a Terminal from Tamper Status: Difference between revisions

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<big>To recover a terminal from a tamper status, you need to follow these steps:
<big>Overview


1. '''Generate Token File:''' When the tampered device boots, it generates a token file in the TF card.
This guide explains the process for recovering a Smart POS terminal that has entered a tamper status. This status can only be resolved by the terminal vendor (WizarPOS). Unauthorized attempts to recover the terminal are not permitted.


2. '''Send Token File to WizarPOS:
      '''Email Subject:''' "Device recovery from tamper status."
      '''Send To:''' techsupport@wizarpos.com
      '''CC:''' Include the WizarPOS sales staff in the email.
      '''Email Content:''' Mention your Company name or Group name as registered in WizarPOS's TMS. Note that without this information, WizarPOS will not sign the token file.
      '''Reason for Tamper:''' Specify the reason for the tamper status from the following options:
        ·Tampered when received the device from WizarPOS.
        ·Tampered during repair.
        ·Tampered after falling down or dropping.
      '''Attachment:''' Include the token file generated by the device.


3. '''Wait for Response from WizarPOS:''' After WizarPOS receives and approves your application, they will reply with an attached signature file for the token.
Steps for Recovery


4. '''Final Steps:'''
1. '''Token Generation During Booting:''' When the terminal boots, it generates a token. This token is stored in the TF card.
    Place the '''.sig''' file in the same folder on the TF card where the token file is located.
 
    Reboot the terminal. Ensure that the token file remains in the same folder during reboot.
2. '''Sending the Token File:''' You need to retrieve this token file and email it to WizarPOS for recovery. Use the following details for your email:
This process requires coordination with WizarPOS, and it's important to follow their instructions precisely for the recovery of the terminal from tamper status.</big>
 
* '''Subject:''' "Request for Device Recovery from Tamper Status"
* '''Recipient:''' techsupport@wizarpos.com (and include your WizarPOS sales contact in CC)
* '''Email Body:''' Include your Company or Group name as registered in our Terminal Management System (TMS). Note: Without this information, we cannot process your request.
* '''Attachment''': Attach the token file from the TF card.
3. '''Choose the Tamper Reason:''' Indicate the reason for tampering in your email. Options include:
* Received the device tampered from WizarPOS
*
* Tampered during repair
*
* Tampered due to falling or dropping
4. '''Receiving the Signature File:''' After we receive and approve your request, we will respond with a signature file attached (.sig file).
5. '''Final Recovery Step:'''
* Place the .sig file in the same folder as the token file on the TF card.
* Reboot the terminal. Ensure that both the token and signature files are in the same folder for successful recovery.
 
 
Note
 
This process is exclusive to authorized personnel. Unauthorized attempts to recover a tampered terminal are strictly prohibited and may result in further complications.</big>

Revision as of 17:29, 20 December 2023

Overview

This guide explains the process for recovering a Smart POS terminal that has entered a tamper status. This status can only be resolved by the terminal vendor (WizarPOS). Unauthorized attempts to recover the terminal are not permitted.


Steps for Recovery

1. Token Generation During Booting: When the terminal boots, it generates a token. This token is stored in the TF card.

2. Sending the Token File: You need to retrieve this token file and email it to WizarPOS for recovery. Use the following details for your email:

  • Subject: "Request for Device Recovery from Tamper Status"
  • Recipient: techsupport@wizarpos.com (and include your WizarPOS sales contact in CC)
  • Email Body: Include your Company or Group name as registered in our Terminal Management System (TMS). Note: Without this information, we cannot process your request.
  • Attachment: Attach the token file from the TF card.

3. Choose the Tamper Reason: Indicate the reason for tampering in your email. Options include:

  • Received the device tampered from WizarPOS
  • Tampered during repair
  • Tampered due to falling or dropping

4. Receiving the Signature File: After we receive and approve your request, we will respond with a signature file attached (.sig file).

5. Final Recovery Step:

  • Place the .sig file in the same folder as the token file on the TF card.
  • Reboot the terminal. Ensure that both the token and signature files are in the same folder for successful recovery.


Note

This process is exclusive to authorized personnel. Unauthorized attempts to recover a tampered terminal are strictly prohibited and may result in further complications.

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