How to Recover a Terminal from Tamper Status: Difference between revisions

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== Overview ==
'''We're making a move! Our site's content is migrating to a new URL, [https://smartpossdk.gitbook.io/cloudpossdk/faq/hardware-repair/recover-a-tampered-terminal], to provide you with an enhanced browsing experience. Please update your bookmarks accordingly. Thank you for your continuous support!'''
 
This guide explains the process for recovering a Smart POS terminal that has entered a tamper status. This status can only be resolved by the terminal vendor (WizarPOS). Unauthorized attempts to recover the terminal are not permitted.
 
== Steps for Recovery ==
 
1. '''Token Generation During Booting:''' When the terminal boots, it generates a token. This token is stored in the TF card.
 
2. '''Sending the Token File:''' You need to retrieve this token file and email it to WizarPOS for recovery. Use the following details for your email:
 
* '''Subject:''' "Request for Device Recovery from Tamper Status"
* '''Recipient:''' techsupport@wizarpos.com (and include your WizarPOS sales contact in CC)
* '''Email Body:''' Include your Company or Group name as registered in our Terminal Management System (TMS). Note: Without this information, we cannot process your request.
* '''Attachment''': Attach the token file from the TF card.
3. '''Choose the Tamper Reason:''' Indicate the reason for tampering in your email. Options include:
* Received the device tampered from WizarPOS
*
* Tampered during repair
*
* Tampered due to falling or dropping
4. '''Receiving the Signature File:''' After we receive and approve your request, we will respond with a signature file attached (.sig file).
5. '''Final Recovery Step:'''
* Place the .sig file in the same folder as the token file on the TF card.
* Reboot the terminal. Ensure that both the token and signature files are in the same folder for successful recovery.
 
 
== Note ==
 
This process is exclusive to authorized personnel. Unauthorized attempts to recover a tampered terminal are strictly prohibited and may result in further complications.</big>

Revision as of 06:59, 7 April 2024

We're making a move! Our site's content is migrating to a new URL, [1], to provide you with an enhanced browsing experience. Please update your bookmarks accordingly. Thank you for your continuous support!