How to Respond to a 'User Locked' Status in WizarView: Difference between revisions

Revision as of 22:37, 11 January 2024

Situation Overview

User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days.

Steps to Regain Access

Contact the System Administrator:
- If your account is locked, you need to reach out to the WizarView system administrator for assistance.
- Send an email to 'techsupport@wizarpos.com' explaining your situation.
Include Relevant Information:
- In your email, clearly state that your user account is locked and you require a password reset.
- Provide any necessary details such as your username or account ID to help identify your account.
CC the Sales Staff:
- Ensure to CC (carbon copy) the email to your WizarPOS sales representative.
- Note: It's important to CC the sales staff; failure to do so may result in your request not being processed.
Wait for the Response:
- After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account.

Important

Keep in mind the importance of regular logins to avoid account lockout in the future.

@@ Line 1: / Line 1: @@
-If you have not logged in to WizarView management system for 180 days, your user account will be locked. If you want to log in, please contact WizarView system administrator (send email to techsupport@wizarpos.com, and CC to the WizarPOS sales staff, not cc, do not handle.) to reset your account password.
+== Situation Overview ==
+* User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days.
+== Steps to Regain Access ==
+# '''Contact the System Administrator:'''
+#* If your account is locked, you need to reach out to the WizarView system administrator for assistance.
+#* Send an email to ''''techsupport@wizarpos.com'''' explaining your situation.
+# '''Include Relevant Information:'''
+#* In your email, clearly state that your user account is locked and you require a password reset.
+#* Provide any necessary details such as your username or account ID to help identify your account.
+# '''CC the Sales Staff:'''
+#* Ensure to CC (carbon copy) the email to your WizarPOS sales representative.
+#* Note: It's important to CC the sales staff; failure to do so may result in your request not being processed.
+# '''Wait for the Response:'''
+#* After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account.
+== Important ==
+* Keep in mind the importance of regular logins to avoid account lockout in the future.