How to Troubleshoot: Update Key Failed, Import TMK -74496 Error: Difference between revisions
m (Simon moved page Update key failed, import TMK: -74496 to How to Troubleshoot: Update Key Failed, Import TMK -74496 Error: Normalize the title) |
No edit summary |
||
| Line 4: | Line 4: | ||
== Check Delivery Type == | == Check Delivery Type == | ||
* Confirm that the delivery type or method for the TMK is appropriate. The delivery method should align with the security protocols and standards of your system. | * Confirm that the delivery type or method for the TMK is appropriate. The delivery method should align with the security protocols and standards of your system. | ||
[[File:Delivertype.png|frameless|thumb|caption]] | [[File:Delivertype new.png|frameless|thumb|caption]] | ||
1. Wizarhand Q1v1: Target POS is old product model of Q1. | |||
2. PINPAD: Target is external PINPAD. | |||
3. Others: Target POS is Q2, Q3 and other models. | |||
== Note == | == Note == | ||
* The error code -74496 might indicate specific issues related to key format, encryption standards, or system compatibility. It's crucial to approach the troubleshooting systematically, checking each potential cause one by one. | * The error code -74496 might indicate specific issues related to key format, encryption standards, or system compatibility. It's crucial to approach the troubleshooting systematically, checking each potential cause one by one. | ||
* If the issue persists, reach out to the technical support team for your key loader or the provider of the TMK for further assistance. | * If the issue persists, reach out to the technical support team for your key loader or the provider of the TMK for further assistance. | ||
Revision as of 09:24, 15 January 2024
If you encounter the error "Update key failed, import TMK: -74496" while importing a TMK (Terminal Master Key) in the key loader, follow these steps to diagnose and resolve the issue:
Check Key Length
- Verify that the length of the TMK is correct. The TMK length must match the required specifications for your system. Using a key of incorrect length can lead to this error.
Check Delivery Type
- Confirm that the delivery type or method for the TMK is appropriate. The delivery method should align with the security protocols and standards of your system.
1. Wizarhand Q1v1: Target POS is old product model of Q1.
2. PINPAD: Target is external PINPAD.
3. Others: Target POS is Q2, Q3 and other models.
Note
- The error code -74496 might indicate specific issues related to key format, encryption standards, or system compatibility. It's crucial to approach the troubleshooting systematically, checking each potential cause one by one.
- If the issue persists, reach out to the technical support team for your key loader or the provider of the TMK for further assistance.