How to Troubleshoot USSD Menu Display Issues: Difference between revisions

From wizarPOS
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If you are experiencing problems with the USSD (Unstructured Supplementary Service Data) menu not appearing on your terminal, here are the steps to resolve the issue:
{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/sim-ethenet-wifi/troubleshoot-ussd-issues}}
== Correct USSD Number Format ==
* '''Ensure Proper Prefix:''' When dialing a USSD number, it is crucial to start the number with either an asterisk (*) or a hash (#). The correct prefix depends on your mobile processor's standard.
* '''Example:''' If your USSD code is '12345', dial it as either '*12345#' or '#12345#', based on the standard.
== Additional Steps for Specific Models ==
* '''For Q2 Terminals:'''
** If the USSD menu still does not appear, download and install the [http://ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK] application on your Q2 terminal.
* '''For Other Terminal Models:'''
** If you are using a terminal model other than Q2 and encounter this issue, please contact WizarPOS for support.
== Note on Firmware Limitations ==
* '''No USSD API Support:''' Currently, the firmware does not support any dedicated USSD APIs. Therefore, USSD numbers must be dialed manually using the terminal's dialer feature.

Latest revision as of 09:10, 7 April 2024

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