How to Verify the Terminal's Printer Status

• Make sure the roll meets the roll standard:
  • Paper width: 57.5+/-0.5mm
  • Outer diameter
  • Q1: 30mm
  • POS1V2: 40mm
  • Q2: 40mm
  • Q1V2: 30mm
• Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:

• Use the merchant self-test software of the terminal to test, the process is as follows:

 Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.

• If the printer is still not working, please prepare the log and ask the Engineer for assistance.