How to Understand Trigger Events in Terminals

From wizarPOS

Triggered reason

  • Disassemble the terminal.
  • When fall down, the HSM occasionally loose.
  • Other circumstances that can make the HSM loose.

Triggered result

After a tamper event, all payment related keys are permanently erased. Payments will not be processed in this state. The device will be locked and a warning message display in the screen “Tamper detected! Please contact WizarPOS!”.

Triggered recovery

  • Insert a tf card to the triggered terminal, restart the terminal, a token file will be generated in the tf card.
  • Send the token file to whom you contacted before.
  • You will receive a .sig file, copy the .sig file to the same tf card, same path with the token file and don't remove the token file.
  • Restart the terminal, if success, the terminal can enter to system.
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