How to Understand Trigger Events in Terminals

From wizarPOS

Cause of terminal being triggered

  • Disassemble the terminal.
  • HSM loose due to terminal fall.
  • HSM loose due to other reasons.

Result of terminal being triggered

If the terminal is triggered, a tamper event will occur, and all payment related keys will be permanently deleted. Payments are not processed in this state. The device will be locked and a warning message "Tamper detected! Please contact WizarPOS!" will be displayed on the screen.

About the recovery of terminal being triggered

  • Insert a TF-card into the triggered terminal, restart the terminal, and a token file will be generated in the TF-card.
  • Send the token file to POS terminal contact person.
  • You will receive a .sig file, copy the .sig file to the same directory of the token file on the same TF-card, and do not delete the token file.
  • Restart the terminal. If the operation is successful, the terminal can enter the system.
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