How to Respond to a 'User Locked' Status in WizarView

From wizarPOS
Revision as of 22:37, 11 January 2024 by Simon (talk | contribs)

Situation Overview

  • User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days.

Steps to Regain Access

  1. Contact the System Administrator:
    • If your account is locked, you need to reach out to the WizarView system administrator for assistance.
    • Send an email to 'techsupport@wizarpos.com' explaining your situation.
  2. Include Relevant Information:
    • In your email, clearly state that your user account is locked and you require a password reset.
    • Provide any necessary details such as your username or account ID to help identify your account.
  3. CC the Sales Staff:
    • Ensure to CC (carbon copy) the email to your WizarPOS sales representative.
    • Note: It's important to CC the sales staff; failure to do so may result in your request not being processed.
  4. Wait for the Response:
    • After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account.

Important

  • Keep in mind the importance of regular logins to avoid account lockout in the future.