How to Troubleshoot USSD Menu Display Issues - Revision history

Mahong: Replaced content with "{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/sim-ethenet-wifi/troubleshoot-ussd-issues}}"

2024-04-07T09:10:44Z

Replaced content with "{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/sim-ethenet-wifi/troubleshoot-ussd-issues}}"

← Older revision		Revision as of 09:10, 7 April 2024
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	~~If you are experiencing problems with the USSD (Unstructured Supplementary Service Data) menu not appearing on your terminal, here are the steps to resolve the issue:~~		{{Migrating\|https://smartpossdk.gitbook.io/cloudpossdk/faq/sim-ethenet-wifi/troubleshoot-ussd-issues}}
	~~== Correct USSD Number Format ==~~
	* '''Ensure Proper Prefix:''' When dialing a USSD number, it is crucial to start the number with either an asterisk (*) or a hash (#). The correct prefix depends on your mobile processor's standard.
	* '''Example:''' If your USSD code is '12345', dial it as either '*12345#' or '#12345#', based on the standard.
	~~== Additional Steps for Specific Models ==~~
	* '''For Q2 Terminals:'''
	** If the USSD menu still does not appear, download and install the [http://~~ftp~~.~~wizarpos~~.~~com~~/~~advanceSDK~~/~~Stk~~-q2-~~20190712~~-~~q1_platform.apk Q2 STK] application on your Q2 terminal.~~
	* '''For Other Terminal Models:'''
	** If you are using a terminal model other than Q2 and encounter this issue, please contact WizarPOS for support.
	~~== Note on Firmware Limitations ==~~
	* '''No USSD API Support:''' Currently, the firmware does not support any dedicated USSD APIs. Therefore, USSD numbers must be dialed manually using the terminal's dialer feature.

Simon no use: Simon moved page Why the USSD menu not displaying to How to Troubleshoot USSD Menu Display Issues: Normalize the title

2024-01-04T20:28:45Z

Simon moved page Why the USSD menu not displaying to How to Troubleshoot USSD Menu Display Issues: Normalize the title

← Older revision	Revision as of 20:28, 4 January 2024
(No difference)

Simon no use at 20:28, 4 January 2024

2024-01-04T20:28:06Z

← Older revision		Revision as of 20:28, 4 January 2024
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	If you ~~dial~~ the USSD number ~~without starting~~ with * or #~~, the dialer will not display the USSB menu~~. ~~So please add * or # at the beginning of your USSB number~~ depends on your mobile processor's standard.		If you are experiencing problems with the USSD (Unstructured Supplementary Service Data) menu not appearing on your terminal, here are the steps to resolve the issue:
			== Correct USSD Number Format ==
	If still ~~can~~ not ~~work~~, ~~please~~ download [http://ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK]~~, install it to~~ Q2, other ~~terminals~~, please contact WizarPOS.		* '''Ensure Proper Prefix:''' When dialing a USSD number, it is crucial to start the number with either an asterisk (*) or a hash (#). The correct prefix depends on your mobile processor's standard.
			* '''Example:''' If your USSD code is '12345', dial it as either '*12345#' or '#12345#', based on the standard.
	~~Notice~~, ~~now~~ the firmware ~~can~~ not support any USSD ~~api~~, ~~so you can only use~~ dialer ~~to dail USSD number~~.		== Additional Steps for Specific Models ==
			* '''For Q2 Terminals:'''
			** If the USSD menu still does not appear, download and install the [http://ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK] application on your Q2 terminal.
			* '''For Other Terminal Models:'''
			** If you are using a terminal model other than Q2 and encounter this issue, please contact WizarPOS for support.
			== Note on Firmware Limitations ==
			* '''No USSD API Support:''' Currently, the firmware does not support any dedicated USSD APIs. Therefore, USSD numbers must be dialed manually using the terminal's dialer feature.

Mahong at 06:29, 22 April 2021

2021-04-22T06:29:43Z

← Older revision		Revision as of 06:29, 22 April 2021
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	If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.		If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.

	If still can not work, please download [~~ftp~~://~~sdkuser:wizsdkar@~~ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK], install it to Q2, other terminals, please contact WizarPOS.		If still can not work, please download [http://ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK], install it to Q2, other terminals, please contact WizarPOS.

	Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.		Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.

Mahong at 06:22, 4 December 2020

2020-12-04T06:22:13Z

← Older revision		Revision as of 06:22, 4 December 2020
Line 1:		Line 1:
	If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.		If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.

	If still can not work, please download [ftp://sdkuser:wizsdkar@ftp.wizarpos.com/advanceSDK/Stk-20190712-q1_platform.apk STK], install it to Q2, other terminals, please contact WizarPOS.		If still can not work, please download [ftp://sdkuser:wizsdkar@ftp.wizarpos.com/advanceSDK/Stk-q2-20190712-q1_platform.apk Q2 STK], install it to Q2, other terminals, please contact WizarPOS.

	Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.		Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.

Mahong at 06:11, 4 December 2020

2020-12-04T06:11:09Z

← Older revision		Revision as of 06:11, 4 December 2020
Line 1:		Line 1:
	If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.		If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.

	If still can not work, please download [ftp://sdkuser:wizsdkar@ftp.wizarpos.com/advanceSDK/Stk-20190712-q1_platform.apk STK], install it to ~~the terminal~~.		If still can not work, please download [ftp://sdkuser:wizsdkar@ftp.wizarpos.com/advanceSDK/Stk-20190712-q1_platform.apk STK], install it to Q2, other terminals, please contact WizarPOS.

	Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.		Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.

Mahong at 02:57, 4 December 2020

2020-12-04T02:57:00Z

← Older revision		Revision as of 02:57, 4 December 2020
Line 1:		Line 1:
	If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.		If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.

	If still can not work, please download [ftp://sdkuser:wizsdkar@ftp.wizarpos.com~~/device~~/advanceSDK/Stk-20190712-q1_platform.apk STK], install it to the terminal.		If still can not work, please download [ftp://sdkuser:wizsdkar@ftp.wizarpos.com/advanceSDK/Stk-20190712-q1_platform.apk STK], install it to the terminal.

	Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.		Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.

Mahong at 02:56, 4 December 2020

2020-12-04T02:56:30Z

← Older revision		Revision as of 02:56, 4 December 2020
Line 1:		Line 1:
	If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.		If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.

	Notice, now the firmware can not support any USSD api ~~calling~~, so you can only use dialer to dail USSD number.		If still can not work, please download [ftp://sdkuser:wizsdkar@ftp.wizarpos.com/device/advanceSDK/Stk-20190712-q1_platform.apk STK], install it to the terminal.

			Notice, now the firmware can not support any USSD api, so you can only use dialer to dail USSD number.

Mahong at 02:02, 1 December 2020

2020-12-01T02:02:06Z

← Older revision		Revision as of 02:02, 1 December 2020
Line 1:		Line 1:
	If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.		If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.

			Notice, now the firmware can not support any USSD api calling, so you can only use dialer to dail USSD number.

Mahong: Created page with " If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on you..."

2020-12-01T01:59:41Z

Created page with " If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on you..."

New page

If you dial the USSD number without starting with * or #, the dialer will not display the USSB menu. So please add * or # at the beginning of your USSB number depends on your mobile processor's standard.