How to Verify the Terminal's Printer Status - Revision history

Mahong: Replaced content with "{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/printer/verify-terminal-printer-status}}"

2024-04-07T07:38:37Z

Replaced content with "{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/printer/verify-terminal-printer-status}}"

← Older revision		Revision as of 07:38, 7 April 2024
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			{{Migrating\|https://smartpossdk.gitbook.io/cloudpossdk/faq/printer/verify-terminal-printer-status}}
	~~== Initial Steps: ==~~


	~~1. '''Paper Roll Compliance:''' Ensure the paper roll adheres to the specified standards.~~

	* '''Paper Width:~~''' Must be 57~~.~~5 ± 0~~.~~5 mm.~~
	* '''Outer Diameter Specifications:'''
	**For Q1 Model: 30 mm.
	**For POS1V2 Model: 40 mm.
	**For Q2 Model: 40 mm.
	**For Q1V2 Model: 30 mm.

	~~2. '''Proper Insertion of Roll''': Confirm that the paper roll is correctly inserted into the~~ printer~~. Reference the provided image illustrating paper insertion for the Q2 printer model.~~

	~~[[File:Paperrollposition.png\|frameless\|thumb\|caption]]~~
	~~== Testing Procedure Using Merchant Self~~-~~Test Software: ==~~


	~~# Navigate to the 'Settings' menu on the~~ terminal.
	#
	~~# Select 'About POS' > 'POS Configuration'.~~
	#
	~~# Choose 'Merchant Self Test'.~~
	#
	~~# Select 'Printer' to initiate the test.~~
	#
	~~# After successful completion, a test receipt should print.~~
	~~== Troubleshooting: ==~~


	* If the printer ~~does not function as expected, compile a system log.~~
	*
	* Contact a technical engineer for further assistance, providing the prepared log for detailed analysis.


	'''Note:''' Adhering to these steps ensures proper functioning and troubleshooting of the printer in Smart POS terminals. The process may slightly vary based on specific terminal models. For detailed instructions tailored to your model, refer to the user manual or contact customer support.

Simon no use: Simon moved page How to check the printer on the terminal to How to Verify the Terminal's Printer Status: Normalize the title

2023-12-22T00:49:26Z

Simon moved page How to check the printer on the terminal to How to Verify the Terminal's Printer Status: Normalize the title

← Older revision

Revision as of 00:49, 22 December 2023

Simon no use at 16:59, 21 December 2023

2023-12-21T16:59:58Z

← Older revision		Revision as of 16:59, 21 December 2023
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	~~'''~~Initial Steps:~~'''~~		== Initial Steps: ==


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	[[File:Paperrollposition.png\|frameless\|thumb\|caption]]		[[File:Paperrollposition.png\|frameless\|thumb\|caption]]
			== Testing Procedure Using Merchant Self-Test Software: ==


	~~'''~~Testing Procedure Using Merchant Self-Test Software:~~'''~~


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	#		#
	# After successful completion, a test receipt should print.		# After successful completion, a test receipt should print.
			== Troubleshooting: ==

	~~'''~~Troubleshooting:~~'''~~

Simon no use at 23:19, 20 December 2023

2023-12-20T23:19:34Z

@@ Line 1: / Line 1: @@
-* Make sure the roll meets the roll standard:
-** Paper width: 57.5+/-0.5mm
+'''Initial Steps:'''
-** Outer diameter
-** Q1: 30mm
-** POS1V2: 40mm
+. '''Paper Roll Compliance:''' Ensure the paper roll adheres to the specified standards.
-** Q2: 40mm
-** Q1V2: 30mm
+* '''Paper Width:''' Must be 57.5 ± 0.5 mm.
-* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
+* '''Outer Diameter Specifications:'''
 [[File:Paperrollposition.png|frameless|thumb|caption]]
-* Use the merchant self-test software of the terminal to test, the process is as follows:
-  Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.
-* If the printer is still not working, please prepare the log and ask the Engineer for assistance.

Jeff nouse at 10:36, 20 March 2020

2020-03-20T10:36:01Z

← Older revision		Revision as of 10:36, 20 March 2020
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	** Paper width: 57.5+/-0.5mm		** Paper width: 57.5+/-0.5mm
	** Outer diameter		** Outer diameter
	*** Q1: 30mm		** Q1: 30mm
	*** POS1V2: 40mm		** POS1V2: 40mm
	*** Q2: 40mm		** Q2: 40mm
	*** Q1V2: 30mm		** Q1V2: 30mm
	* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:		* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
	[[File:Paperrollposition.png\|frameless\|thumb\|caption]]		[[File:Paperrollposition.png\|frameless\|thumb\|caption]]

Jeff nouse at 10:35, 20 March 2020

2020-03-20T10:35:34Z

← Older revision		Revision as of 10:35, 20 March 2020
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	* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:		* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
	[[File:Paperrollposition.png\|frameless\|thumb\|caption]]		[[File:Paperrollposition.png\|frameless\|thumb\|caption]]
	* ~~Test using Merchant Self Test~~		* Use the merchant self-test software of the terminal to test, the process is as follows:
	Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, ~~when success, it will~~ print a receipt.		Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.
	* ~~Still can~~ not ~~work~~, ~~send~~ log to the ~~person you contact~~.		* If the printer is still not working, please prepare the log and ask the Engineer for assistance.

Jeff nouse at 10:29, 20 March 2020

2020-03-20T10:29:05Z

← Older revision		Revision as of 10:29, 20 March 2020
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	* Make sure the ~~paper~~ roll ~~conform to paper~~ roll standard:		* Make sure the roll meets the roll standard:
	** Paper width: 57.5+/-0.5mm		** Paper width: 57.5+/-0.5mm
	** Outer diameter		** Outer diameter
Line 6:		Line 6:
	*** Q2: 40mm		*** Q2: 40mm
	*** Q1V2: 30mm		*** Q1V2: 30mm
	* Make sure the ~~paper~~ roll ~~insert correct, here~~ is a picture ~~in Q2：~~		* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
	[[File:Paperrollposition.png\|frameless\|thumb\|caption]]		[[File:Paperrollposition.png\|frameless\|thumb\|caption]]
	* Test using Merchant Self Test		* Test using Merchant Self Test
	Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt.		Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt.
	* Still can not work, send log to the person you contact.		* Still can not work, send log to the person you contact.

Jeff nouse: Jeff moved page How to check printer problem to How to check the printer on the terminal

2020-03-20T10:24:37Z

Jeff moved page How to check printer problem to How to check the printer on the terminal

← Older revision

Revision as of 10:24, 20 March 2020

Mahong: Created page with "* Make sure the paper roll conform to paper roll standard: Paper width: 57.5+/-0.5mm Outer diameter * Q1: 30mm * POS1V2: 40mm * Q2: 40mm * Q1V2: 30mm * Make sure..."

2019-04-19T06:13:24Z

Created page with "* Make sure the paper roll conform to paper roll standard: ** Paper width: 57.5+/-0.5mm ** Outer diameter *** Q1: 30mm *** POS1V2: 40mm *** Q2: 40mm *** Q1V2: 30mm * Make sure..."

New page

* Make sure the paper roll conform to paper roll standard:
** Paper width: 57.5+/-0.5mm
** Outer diameter
*** Q1: 30mm
*** POS1V2: 40mm
*** Q2: 40mm
*** Q1V2: 30mm
* Make sure the paper roll insert correct, here is a picture in Q2：
[[File:Paperrollposition.png|frameless|thumb|caption]]
* Test using Merchant Self Test
Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt.
* Still can not work, send log to the person you contact.