How to Verify the Terminal's Printer Status: Difference between revisions

Revision as of 10:35, 20 March 2020

Make sure the roll meets the roll standard:
- Paper width: 57.5+/-0.5mm
- Outer diameter
  - Q1: 30mm
  - POS1V2: 40mm
  - Q2: 40mm
  - Q1V2: 30mm
Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:

Use the merchant self-test software of the terminal to test, the process is as follows:

 Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.

If the printer is still not working, please prepare the log and ask the Engineer for assistance.

@@ Line 8: / Line 8: @@
 * Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
 [[File:Paperrollposition.png|frameless|thumb|caption]]
-* Test using Merchant Self Test
+* Use the merchant self-test software of the terminal to test, the process is as follows:
-Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt.
+  Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.
-* Still can not work, send log to the person you contact.
+* If the printer is still not working, please prepare the log and ask the Engineer for assistance.