How to Recover a Terminal from Tamper Status: Difference between revisions

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<big>Terminal can only be recovered from tamper status by terminal vendor. Others can not recover terminal by themselves.
<big>To recover a terminal from a tamper status, you need to follow these steps:
# Tampered device generates a token in the TF card during booting process.
# Please get and send the token file to WizarPOS by mail.


'''Mail information:'''  
1. '''Generate Token File:''' When the tampered device boots, it generates a token file in the TF card.


'''Title''': Device recovery from temper status.  
2. '''Send Token File to WizarPOS:
      '''Email Subject:''' "Device recovery from tamper status."
      '''Send To:''' techsupport@wizarpos.com
      '''CC:''' Include the WizarPOS sales staff in the email.
      '''Email Content:''' Mention your Company name or Group name as registered in WizarPOS's TMS. Note that without this information, WizarPOS will not sign the token file.
      '''Reason for Tamper:''' Specify the reason for the tamper status from the following options:
        ·Tampered when received the device from WizarPOS.
        ·Tampered during repair.
        ·Tampered after falling down or dropping.
      '''Attachment:''' Include the token file generated by the device.


'''Mailto''': techsupport@wizarpos.com; and copy the WizarPOS sales staff.  
3. '''Wait for Response from WizarPOS:''' After WizarPOS receives and approves your application, they will reply with an attached signature file for the token.


'''Content''': '''*Company name or Group name in our TMS''', without this infomation, will not sign the token file.
4. '''Final Steps:'''
 
    Place the '''.sig''' file in the same folder on the TF card where the token file is located.
'''Please choose tamper reason''': 1. Tampered when received the device from WizarPOS; 2. Tampered when repair; 3 Tampered after fall down/drop
    Reboot the terminal. Ensure that the token file remains in the same folder during reboot.
 
This process requires coordination with WizarPOS, and it's important to follow their instructions precisely for the recovery of the terminal from tamper status.</big>
'''Attachment''': token file.
# After we received the application mail and approved, we will reply and attach the signature file of that token.  
# Please put the .sig file to the same folder of the TF card and reboot terminal again. Please notice, that token file should exist in the same folder.</big>

Revision as of 23:37, 19 December 2023

To recover a terminal from a tamper status, you need to follow these steps:

1. Generate Token File: When the tampered device boots, it generates a token file in the TF card.

2. Send Token File to WizarPOS: 

     Email Subject: "Device recovery from tamper status."
     Send To: techsupport@wizarpos.com
     CC: Include the WizarPOS sales staff in the email.
     Email Content: Mention your Company name or Group name as registered in WizarPOS's TMS. Note that without this information, WizarPOS will not sign the token file.
     Reason for Tamper: Specify the reason for the tamper status from the following options:
        ·Tampered when received the device from WizarPOS.
        ·Tampered during repair.
        ·Tampered after falling down or dropping.
     Attachment: Include the token file generated by the device.

3. Wait for Response from WizarPOS: After WizarPOS receives and approves your application, they will reply with an attached signature file for the token.

4. Final Steps: 

    Place the .sig file in the same folder on the TF card where the token file is located.
    Reboot the terminal. Ensure that the token file remains in the same folder during reboot.

This process requires coordination with WizarPOS, and it's important to follow their instructions precisely for the recovery of the terminal from tamper status.

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