How to Retrieve Logs from Terminals

Using TF-Card or Thumb Drive

1. Prepare the Storage Device:
   • Create a folder named '/wizarpos/monitor/' on the TF-card or thumb drive.
2. Retrieving Logs:
   • Insert the TF-card directly into the terminal or connect the thumb drive using an OTG-to-USB converter.
   • The terminal will automatically copy the logs to the storage device and emit a beep upon completion.

Using WizarView (Terminal Management System)

1. Ensure Terminal Connectivity:
   • Verify that the terminal is online.
2. Accessing WizarView:
   • Log in to WizarView with your wizarPOS account. If you don’t have an account, apply for one from wizarPOS.
3. Log Retrieval Process:
   • Navigate to “Monitor > Terminal Monitor” in the WizarView menu.
   • Select the desired terminal and click on the “Upload log” button.
   • For more detailed logs, click the black triangle and select the “Senior” option. This will upload more comprehensive log files.
4. Downloading Logs:
   • Wait for the log upload to complete.
   • Access and download the logs by clicking the log icon button in WizarView.