How to Retrieve Logs from Terminals: Difference between revisions

Latest revision as of 03:17, 8 April 2024

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-== Using TF-Card or Thumb Drive ==
+{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/other-development/retrieve-terminal-logs}}
-# '''Prepare the Storage Device:'''
-#* Create a folder named ''''/wizarpos/monitor/'''' on the TF-card or thumb drive.
-# '''Retrieving Logs:'''
-#* Insert the TF-card directly into the terminal or connect the thumb drive using an OTG-to-USB converter.
-#* The terminal will automatically copy the logs to the storage device and emit a beep upon completion.
-== Using WizarView (Terminal Management System) ==
-# '''Ensure Terminal Connectivity:'''
-#* Verify that the terminal is online.
-# '''Accessing WizarView:'''
-#* Log in to WizarView with your wizarPOS account. If you don’t have an account, apply for one from wizarPOS.
-# '''Log Retrieval Process:'''
-#* Navigate to “Monitor > Terminal Monitor” in the WizarView menu.
-#* Select the desired terminal and click on the “Upload log” button.
-#* For more detailed logs, click the black triangle and select the “Senior” option. This will upload more comprehensive log files.
-# '''Downloading Logs:'''
-#* Wait for the log upload to complete.
-#* Access and download the logs by clicking the log icon button in WizarView.