Hardware: Difference between revisions

Latest revision as of 09:01, 28 October 2024

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-===[https://ftp.wizarpos.com/techsupport/hardware/%e7%a1%ac%e4%bb%b6%e7%94%b5%e5%ad%90%e7%94%b5%e8%b7%af%e7%9a%84%e5%9f%ba%e7%a1%80%e7%9f%a5%e8%af%86%e8%a6%81%e7%82%b9.pdf 硬件电子电路的知识要点]===
+==硬件相关知识==
-===MDB测试时候，MDB板连到PC，PC上报错，"RS232无法识别到串口，报错已停产"，此时需要重新安装驱动：===
+[https://ftp.wizarpos.com/techsupport/hardware/%e7%a1%ac%e4%bb%b6%e7%94%b5%e5%ad%90%e7%94%b5%e8%b7%af%e7%9a%84%e5%9f%ba%e7%a1%80%e7%9f%a5%e8%af%86%e8%a6%81%e7%82%b9.pdf 硬件电子电路的知识要点]
+[https://ftp.wizarpos.com/techsupport/hardware/rs232rs485.png Q3B aviation connector--RS232RS485图片]
+[http://ftp.wizarpos.com/techsupport/hardware/Q3V%20screw%20position%20instructions.pdf Q3V螺丝位置说明]
+[http://ftp.wizarpos.com/techsupport/hardware/putprintpaperinD22.mp4 老D22放打印纸视频]
+[http://ftp.wizarpos.com/techsupport/hardware/rechargewhenplugchargeragain.mp4 countermode下重新插拔充电器会马上充电视频（Q2P除外）]
+[http://ftp.wizarpos.com/techsupport/hardware/D22拆打印机视频.mp4 D22拆打印机视频.mp4 ]
+[http://ftp.wizarpos.com/techsupport/hardware/D3刷机、安装驱动手册及工具_from厂商_不发客户.zip D3刷机、安装驱动手册及工具_from厂商_不发客户.zip ]
+[http://ftp.wizarpos.com/techsupport/hardware/D3updatetool.zip D3updatetool.zip 可发客户 ]
+[http://ftp.wizarpos.com/techsupport/hardware/Q3MiniTFcard.pdf Q3Mini TF card位置图 ]
+[http://ftp.wizarpos.com/techsupport/hardware/Q2-Premium-20231025T054329Z-001.zip Q2P照片，可发客户]
+[http://ftp.wizarpos.com/techsupport/hardware/Q3-BLACK-20231025T054348Z-001.zip Q3照片，可发客户]
+==MDB 相关问题==
+===MDB板连到PC，PC上报错，"RS232无法识别到串口，报错已停产"===
+此时需要重新安装驱动
 * [https://ftp.wizarpos.com/techsupport/software/mdbtest/RS232串口已停产问题解决方法.docx RS232串口已停产问题解决方法.docx]
 * [https://ftp.wizarpos.com/techsupport/software/mdbtest/RS232QD_XiTongZhiJia.zip 驱动]
-===[https://ftp.wizarpos.com/techsupport/hardware/rs232rs485.png Q3B aviation connector--RS232RS485图片]===
-===[http://ftp.wizarpos.com/techsupport/hardware/Q3V%20screw%20position%20instructions.pdf Q3V螺丝位置说明]===
+==电池相关问题==
-===[http://ftp.wizarpos.com/techsupport/hardware/putprintpaperinD22.mp4 老D22放打印纸视频]===
+* 电池不充电问题，If a terminal cannot be charged, please check the following:
-===电池相关问题 redmine30555===
+. Test with a normal battery that is confirmed to be rechargeable
+. Confirm that it is using a charger charged through DC Jack
+. Confirm if the charging indicator light and charging symbol are displayed properly
+. Confirm whether the battery voltage rises and the percentage of charging symbols increases after charging for a period of time
+. Confirm if the battery connector is welded properly
 * 【问题1】
 现象描述：关机状态插上电源后，会强制进入电池充电动画，但这个耗时较长（8-10s），进入动画之前按电源键是没有响应的
@@ Line 56: / Line 89: @@
 建议：充电低电流告警？
+==移动网络相关问题==
+[http://ftp.wizarpos.com/techsupport/hardware/移动网络无法使用处理流程-20180529.doc 移动网络无法使用处理流程]
+==串口取log相关问题==
+[http://ftp.wizarpos.com/techsupport/hardware/Retrieve%20logs%20through%20serial%20port.xlsx 通过UART串口获取log的方法]
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