How to Understand Trigger Events in Terminals: Difference between revisions

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(Created page with "== Triggered reason == * Disassemble the terminal. * When fall down, the HSM occasionally loose. * Other circumstances that can make the HSM loose. == Triggered result == Aft...")
 
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== Triggered reason ==
{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/hardware-repair/learning-tampered-events}}
* Disassemble the terminal.
* When fall down, the HSM occasionally loose.
* Other circumstances that can make the HSM loose.
 
== Triggered result ==
After a tamper event, all payment related keys are permanently erased. Payments will not be processed in this state. The device will be locked and a warning message display in the screen “Tamper detected! Please contact WizarPOS!”.
 
== Triggered recovery ==
* Insert a tf card to the triggered terminal, restart the terminal, a token file will be generated in the tf card.
* Send the token file to whom you contacted before.
* You will receive a .sig file, copy the .sig file to the same tf card, same path with the token file and don't remove the token file.
* Restart the terminal, if success, the terminal can enter to system.

Latest revision as of 07:34, 7 April 2024

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