How to Understand Trigger Events in Terminals: Difference between revisions

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== Cause of terminal being triggered ==
{{Migrating|https://smartpossdk.gitbook.io/cloudpossdk/faq/hardware-repair/learning-tampered-events}}
* Disassemble the terminal.
* HSM loose due to terminal fall.
* HSM loose due to other reasons.
 
== Result of terminal being triggered ==
If the terminal is triggered, a tamper event will occur, and all payment related keys will be permanently deleted. Payments are not processed in this state. The device will be locked and a warning message "Tamper detected! Please contact WizarPOS!" will be displayed on the screen!
 
== Triggered recovery ==
* Insert a tf card to the triggered terminal, restart the terminal, a token file will be generated in the tf card.
* Send the token file to whom you contacted before.
* You will receive a .sig file, copy the .sig file to the same tf card, same path with the token file and don't remove the token file.
* Restart the terminal, if success, the terminal can enter to system.

Latest revision as of 07:34, 7 April 2024

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