How to Understand Trigger Events in Terminals

What Causes the Terminal to Trigger

• Disassembly: Attempting to disassemble the terminal.
• Physical Damage: Dropping or breaking the terminal.

Consequences of a Triggered Terminal

When the terminal detects tampering or damage:

• It will initiate a tamper event.
• All payment-related keys are permanently deleted, disabling payment processing.
• The terminal locks itself and displays a warning: "Tamper detected! Please contact WizarPOS!"

Recovery Process for a Triggered Terminal

1. Reporting the Issue:

Contact WizarPOS sales or support. Provide detailed information about the incident and a 'token file' from the terminal.

2. Obtaining the Token File:

• Insert a TF-card into the affected terminal.
• Restart the terminal. It will automatically generate a 'token file' on the TF-card.

3. Application for Recovery:

• Submit your 'token file' for review.
• If approved, WizarPOS will provide a one-time reactivation ('re-active sig') file.

4. Reactivating the Terminal:

• Place the 're-active sig' file in the same directory as the 'token file' on the TF-card. (Do not delete the 'token file').
• Restart the terminal.
• Successful operation will allow the system to boot and function normally.