How to Verify the Terminal's Printer Status: Difference between revisions
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** Paper width: 57.5+/-0.5mm | ** Paper width: 57.5+/-0.5mm | ||
** Outer diameter | ** Outer diameter | ||
** Q1: 30mm | |||
** POS1V2: 40mm | |||
** Q2: 40mm | |||
** Q1V2: 30mm | |||
* Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper: | * Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper: | ||
[[File:Paperrollposition.png|frameless|thumb|caption]] | [[File:Paperrollposition.png|frameless|thumb|caption]] | ||
Revision as of 10:36, 20 March 2020
- Make sure the roll meets the roll standard:
- Paper width: 57.5+/-0.5mm
- Outer diameter
- Q1: 30mm
- POS1V2: 40mm
- Q2: 40mm
- Q1V2: 30mm
- Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:
- Use the merchant self-test software of the terminal to test, the process is as follows:
Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.
- If the printer is still not working, please prepare the log and ask the Engineer for assistance.