How to Verify the Terminal's Printer Status

• Make sure the roll meets the roll standard:
  • Paper width: 57.5+/-0.5mm
  • Outer diameter
    • Q1: 30mm
    • POS1V2: 40mm
    • Q2: 40mm
    • Q1V2: 30mm
• Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:

• Test using Merchant Self Test

Click Settings>About POS>POS Configuration>Merchant Self Test>Printer, when success, it will print a receipt.

• Still can not work, send log to the person you contact.