How to Verify the Terminal's Printer Status

From wizarPOS
Revision as of 10:35, 20 March 2020 by Jeff (talk | contribs)
  • Make sure the roll meets the roll standard:
    • Paper width: 57.5+/-0.5mm
    • Outer diameter
      • Q1: 30mm
      • POS1V2: 40mm
      • Q2: 40mm
      • Q1V2: 30mm
  • Make sure that the roll is inserted correctly. Here is the picture of the Q2 printer putting paper:

caption

  • Use the merchant self-test software of the terminal to test, the process is as follows:
 Click Settings > About POS > POS Configuration > Merchant Self Test > Printer, and print the receipt after success.
  • If the printer is still not working, please prepare the log and ask the Engineer for assistance.