How to Understand Trigger Events in Terminals

From wizarPOS

Cause of terminal being triggered

  • Disassemble the terminal.
  • HSM loose due to terminal fall.
  • HSM loose due to other reasons.

Result of terminal being triggered

If the terminal is triggered, a tamper event will occur, and all payment related keys will be permanently deleted. Payments are not processed in this state. The device will be locked and a warning message "Tamper detected! Please contact WizarPOS!" will be displayed on the screen.

Triggered recovery

  • Insert a tf card to the triggered terminal, restart the terminal, a token file will be generated in the tf card.
  • Send the token file to whom you contacted before.
  • You will receive a .sig file, copy the .sig file to the same tf card, same path with the token file and don't remove the token file.
  • Restart the terminal, if success, the terminal can enter to system.
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