How to Recover a Terminal from Tamper Status

From wizarPOS
Revision as of 05:43, 22 September 2021 by Mahong (talk | contribs)

Terminal can only be recovered from tamper status by terminal vendor. Others can not recover terminal by themselves.

  1. Tampered device generates a token in the TF card during booting process.
  2. Please get and send the token file to WizarPOS by mail.

Mail information:

Title: Device recovery from temper status.

Mailto: techsupport@wizarpos.com; and copy the WizarPOS sales staff.

Please choose tamper reason: 1. Tampered when received the device from WizarPOS; 2. Tampered when repair; 3 Tampered after fall down/drop

'Attachment: token file.

  1. After we received the application mail and approved, we will reply and attach the signature file of that token.
  2. Please put the .sig file to the same folder of the TF card and reboot terminal again. Please notice, that token file should exist in the same folder.
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