How to Understand Error Codes of TMS and the Agent

Error Format

[L/LS/S]-[module code]-[error code], For example: L_01_28

• L: General error from terminal.
• LS: Network error from terminal.
• S: General error from WizarView server.

Module code

• 01: Adapt agent parameter
• 02: Adapt device parameter
• 03: Adapt network parameter
• 04: Reset administrator password
• 05: Uninstall app from terminal
• 06: Update app
• 07: Update communication key
• 08: Upload app status
• 09: Upload app parameter status
• 10: Upload system event
• 11: Upload app which terminal has installed
• 12: Upload log
• 13: Terminal register
• 14: Upload error log when turn on terminal
• 15: Update firmware patch
• 16: Update Unionpay key
• 17: Upload app info
• A: Administrator login
• B: Administrator logout
• C: Task when turn on terminal
• D: Modify Administrator password
• DT: Download App/firmware/parameter file
• E: Mount SD Card
• F: Collect system event
• G: Tip message of install firmware
• H: Install app
• I: Install parameter file
• J: Install firmware

Error code

For L

• 0: Network error
• 999: Unknown error
• 10: Install app error
• 11: Uninstall app error
• 12: Install parameter error
• 13: Install firmware error
• 14: Register address can not access
• 15: Input register address is same with the default register address
• 16: Communication key message parsing error
• 17: Can not identify the message from WizarView
• 18: Verify signature fail by certificate
• 19: Verify signature fail by communication key
• 20: HSM error, generate CSR fail
• 21: HSM error, encrypt data fail
• 22: Terminal has registered
• 23: File I/O error
• 24: Download app error
• 25: Operation running
• 26: File is not exist
• 27: Can not find the app
• 28: Return fail when call interface
• 29: The interface is not exist
• 30: Verify administrator password fail
• 31: Can not identify file format
• 32: Can not parse command from WizarView
• 33: Illegal message from WizarView
• 34: Customer serial number is null
• 35: Firmware has existed
• 36: Download module are working
• 37: Terminal does not register
• 38: System event monitor initialize fail
• 39: Public certificate lost from HSM
• 40: Encrypt fail from HSM
• 41: HSM does not initialize
• 42: SN is not exist
• 43: Mount SD card fail
• 44: Terminal initialize fail
• 45: Have not connected network
• 46: Download fail, unknown reason
• 47: Download fail, please check from terminal
• 48: Can not connect to WizarView
• 49: Terminal is initializing
• 50: No permission
• -888: Parameter error

For S

• 0: WizarView server has unknown error
• 1: Operation success
• 2: SN is null
• 3: Illegal CSR
• 4: XMPP login password is null
• 5: Certificate lost from WizarView server
• 6: Key of certificate is changed
• 7: Terminal is not exist
• 8: No certificate in the terminal
• 709: Verify signature fail by certificate
• 710: Verify signature fail by communication key
• 11: Add open fire user fail
• 12: No definition for register rule
• 13: No matched register rule
• 14: Generate certificate fail
• 15: PINPAD certificate key changed
• 16: PINPAD certificate lost
• 17: Communication key lost, require new key
• 18: No definition of signature type
• 19: Invalid signature
• 20: Transaction type can not support
• 21: Quick upgrade channel: model type lost
• 22: Quick upgrade channel: agent config file lost
• 23: Quick upgrade channel: agent file lost
• 24: Quick upgrade channel: version code is older than terminal
• 25: Config app parameter for terminal
• 26: Communication protocol can not support
• 27: No SN
• 30: Don't need update patch
• 48: Patch exist

For LS

• 400: Bad request
• 403: Forbidden
• 404: Not found the resource
• 500: Internal server error
• 503: Bad gateway
• 504: Gateway timeout

Common error codes

Error Message	Description
999	The terminal failed to register due to unknown reasons, please click Update Now.
L_12_33	Server message is illegal
L_13_06	Terminal certificate conflict
L_13_20	CSR failed to generate
L_IA_10(-2)	the package archive file is invalid. INSTALL_FAILED_INVALID_APK = -2.
L_IA_10(-7)	Installed package has a different signature than the new package. INSTALL_FAILED_UPDATE_INCOMPATIBLE = -7.
L_IA_10(-9)	The new package uses a shared library that is not available. INSTALL_FAILED_MISSING_SHARED_LIBRARY = -9.
L_IA_10(-103)	Did not find any certificates in the .apk. INSTALL_PARSE_FAILED_NO_CERTIFICATES = -103.
L_IA_10(-104)	Inconsistent certificates on the files in the .apk. INSTALL_PARSE_FAILED_INCONSISTENT_CERTIFICATES = -104.
L_IA_10(-13)	Can't install because provider name is already used by other apk. INSTALL_FAILED_CONFLICTING_PROVIDER= -13.
LS_13_0	WizarView server has unknown error
L_DT_47	Download error