How to Understand Error Codes of TMS and the Agent
Error Format
[L/LS/S]-[module code]-[error code], For example: L_01_28
- L: General error from terminal.
- LS: Network error from terminal.
- S: General error from WizarView server.
Module code
- 01: Adapt agent parameter
- 02: Adapt device parameter
- 03: Adapt network parameter
- 04: Reset administrator password
- 05: Uninstall app from terminal
- 06: Update app
- 07: Update communication key
- 08: Upload app status
- 09: Upload app parameter status
- 10: Upload system event
- 11: Upload app which terminal has installed
- 12: Upload log
- 13: Terminal register
- 14: Upload error log when turn on terminal
- 15: Update firmware patch
- 16: Update Unionpay key
- 17: Upload app info
- A: Administrator login
- B: Administrator logout
- C: Task when turn on terminal
- D: Modify Administrator password
- DT: Download App/firmware/parameter file
- E: Mount SD Card
- F: Collect system event
- G: Tip message of install firmware
- H: Install app
- I: Install parameter file
- J: Install firmware
Error code
For L
- 0: Network error
- 999: Unknown error
- 10: Install app error
- 11: Uninstall app error
- 12: Install parameter error
- 13: Install firmware error
- 14: Register address can not access
- 15: Input register address is same with the default register address
- 16: Communication key message parsing error
- 17: Can not identify the message from WizarView
- 18: Verify signature fail by certificate
- 19: Verify signature fail by communication key
- 20: HSM error, generate CSR fail
- 21: HSM error, encrypt data fail
- 22: Terminal has registered
- 23: File I/O error
- 24: Download app error
- 25: Operation running
- 26: File is not exist
- 27: Can not find the app
- 28: Return fail when call interface
- 29: The interface is not exist
- 30: Verify administrator password fail
- 31: Can not identify file format
- 32: Can not parse command from WizarView
- 33: Illegal message from WizarView
- 34: Customer serial number is null
- 35: Firmware has existed
- 36: Download module are working
- 37: Terminal does not register
- 38: System event monitor initialize fail
- 39: Public certificate lost from HSM
- 40: Encrypt fail from HSM
- 41: HSM does not initialize
- 42: SN is not exist
- 43: Mount SD card fail
- 44: Terminal initialize fail
- 45: Have not connected network
- 46: Download fail, unknown reason
- 47: Download fail, please check from terminal
- 48: Can not connect to WizarView
- 49: Terminal is initializing
- 50: No permission
- -888: Parameter error
For S
- 0: WizarView server has unknown error
- 1: Operation success
- 2: SN is null
- 3: Illegal CSR
- 4: XMPP login password is null
- 5: Certificate lost from WizarView server
- 6: Key of certificate is changed
- 7: Terminal is not exist
- 8: No certificate in the terminal
- 709: Verify signature fail by certificate
- 710: Verify signature fail by communication key
- 11: Add open fire user fail
- 12: No definition for register rule
- 13: No matched register rule
- 14: Generate certificate fail
- 15: PINPAD certificate key changed
- 16: PINPAD certificate lost
- 17: Communication key lost, require new key
- 18: No definition of signature type
- 19: Invalid signature
- 20: Transaction type can not support
- 21: Quick upgrade channel: model type lost
- 22: Quick upgrade channel: agent config file lost
- 23: Quick upgrade channel: agent file lost
- 24: Quick upgrade channel: version code is older than terminal
- 25: Config app parameter for terminal
- 26: Communication protocol can not support
- 27: No SN
- 30: Don't need update patch
- 48: Patch exist
For LS
- 400: Bad request
- 403: Forbidden
- 404: Not found the resource
- 500: Internal server error
- 503: Bad gateway
- 504: Gateway timeout
Common error codes
| Error Message | Description |
|---|---|
| 999 | The terminal failed to register due to unknown reasons, please click Update Now. |
| L_12_33 | Server message is illegal |
| L_13_06 | Terminal certificate conflict |
| L_13_20 | CSR failed to generate |
| L_15_13(29) | Update firmware patch failed because because the interface is not exist the API version needs update. BAD_API_VERSION = 29. |
| L_I_12(27) | Apk is not installed according to the package name. PACKAGE_OR_APPINFO_NOT_FOUND = 27. |
| L_I_13 | Install Firmware failed because an unexpected exception. INSTALL_FIRMWARE_FAILED = 13. |
| L_I_13(29) | Install Firmware failed because the interface is not exist the API version needs update. BAD_API_VERSION = 29. |
| L_I_28 | Install Firmware failed because returning fail when call interface. INVOKE_ADDITIONAL_API_FAILED = 28. |
| L_IA_10(-1) | stall apk failed because the package is already installed. INSTALL_FAILED_ALREADY_EXISTS = -1. |
| L_IA_10(-2) | e package archive file is invalid. INSTALL_FAILED_INVALID_APK = -2. |
| L_IA_10(-3) | stall apk failed because the URI passed in is invalid. INSTALL_FAILED_INVALID_URI = -3. |
| L_IA_10(-4) | stall apk failed because the package manager service found that the device didn't have enough storage space to install the app. INSTALL_FAILED_INSUFFICIENT_STORAGE = -4. |
| L_IA_10(-5) | stall apk failed because the package is already installed with the same name. INSTALL_FAILED_DUPLICATE_PACKAGE = -5. |
| L_IA_10(-6) | stall apk failed because the requested shared user does not exist. INSTALL_FAILED_NO_SHARED_USER = -6. |
| L_IA_10(-7) | stalled package has a different signature than the new package. INSTALL_FAILED_UPDATE_INCOMPATIBLE = -7. |
| L_IA_10(-8) | stall apk failed because the package is requested a shared user which is already installed on the device and does not have matching signature. INSTALL_FAILED_SHARED_USER_INCOMPATIBLE = -8. |
| L_IA_10(-9) | e new package uses a shared library that is not available. INSTALL_FAILED_MISSING_SHARED_LIBRARY = -9. |
| L_IA_10(-10) | Install apk failed because the package uses a shared library that is not available. INSTALL_FAILED_REPLACE_COULDNT_DELETE = -10. |
| L_IA_10(-11) | Install apk failed because the package failed while optimizing and validating its dex files, either because there was not enough storage or the validation failed. INSTALL_FAILED_DEXOPT = -11. |
| L_IA_10(-12) | Can't install because the current SDK version is older than that required by the package. INSTALL_FAILED_OLDER_SDK= -12. |
| L_IA_10(-13) | Can't install because provider name is already used by other apk. INSTALL_FAILED_CONFLICTING_PROVIDER= -13. |
| L_IA_10(-14) | Install apk failed because the package failed because the current SDK version is newer than that required by the package. INSTALL_FAILED_NEWER_SDK = -14. |
| L_IA_10(-15) | install package failed because it is a test-only package. INSTALL_FAILED_TEST_ONLY = -15. |
| L_IA_10(-16) | Install apk failed because the package being installed contains native code, but none that is compatible with the the device's CPU_ABI. INSTALL_FAILED_CPU_ABI_INCOMPATIBLE = -16. |
| L_IA_10(-17) | Install apk failed because the package uses a feature that is not available. INSTALL_FAILED_MISSING_FEATURE = -17. |
| L_IA_10(-18) | Install apk failed because a secure container mount point couldn't be accessed on external media. INSTALL_FAILED_CONTAINER_ERROR = -18. |
| L_IA_10(-19) | Install apk failed because the package couldn't be installed in the specified install location. INSTALL_FAILED_INVALID_INSTALL_LOCATION = -19. |
| L_IA_10(-20) | Install apk failed because the media is not available. INSTALL_FAILED_MEDIA_UNAVAILABLE = -20. |
| L_IA_10(-21) | Install apk failed because the verification timed out. INSTALL_FAILED_VERIFICATION_TIMEOUT = -21. |
| L_IA_10(-22) | Install apk failed because the verification did not succeed. INSTALL_FAILED_VERIFICATION_FAILURE = -22. |
| L_IA_10(-23) | Install apk failed because the package changed from what the calling program expected. INSTALL_FAILED_PACKAGE_CHANGED = -23. |
| L_IA_10(-24) | Install apk failed because the package is assigned a different UID than it previously held. INSTALL_FAILED_UID_CHANGED = -24. |
| L_IA_10(-25) | Install apk failed because WizarView apk version is lower than terminal used apk version |
| L_IA_10(-26) | Install apk failed because the package has target SDK low enough to not support runtime permissions. INSTALL_FAILED_PERMISSION_MODEL_DOWNGRADE = -26. |
| L_IA_10(-100) | Install apk failed because the package does not end with the expected '.apk' extension. INSTALL_PARSE_FAILED_NOT_APK = -100. |
| L_IA_10(-101) | Install apk failed because the package is unable to retrieve the AndroidManifest.xml file. INSTALL_PARSE_FAILED_BAD_MANIFEST = -101. |
| L_IA_10(-102) | Install apk failed because the package encountered an unexpected exception. INSTALL_PARSE_FAILED_UNEXPECTED_EXCEPTION = -102. |
| L_IA_10(-103) | Did not find any certificates in the .apk. INSTALL_PARSE_FAILED_NO_CERTIFICATES = -103. Maybe developer sign the apk with wrong signature format, e.g. Q2 does not support signature format v2. |
| L_IA_10(-104) | Inconsistent certificates on the files in the .apk. INSTALL_PARSE_FAILED_INCONSISTENT_CERTIFICATES = -104. |
| L_IA_10(-105) | Install apk failed because the package encountered a CertificateEncodingException in one of the files in the .apk. INSTALL_PARSE_FAILED_CERTIFICATE_ENCODING = -105. |
| L_IA_10(-106) | Install apk failed because the package encountered a bad or missing package name in the manifest. INSTALL_PARSE_FAILED_BAD_PACKAGE_NAME = -106. |
| L_IA_10(-107) | Install apk failed because the package encountered a bad shared user id name in the manifest. INSTALL_PARSE_FAILED_BAD_SHARED_USER_ID = -107. |
| L_IA_10(-108) | Install apk failed because the package encountered some structural problem in the manifest. INSTALL_PARSE_FAILED_MANIFEST_MALFORMED = -108. |
| L_IA_10(-109) | Install apk failed because the package does not find any actionable tags (instrumentation or application) in the manifest. INSTALL_PARSE_FAILED_MANIFEST_EMPTY = -109. |
| L_IA_10(-110) | Install apk failed because the system failed to install the package because of system issues. INSTALL_FAILED_INTERNAL_ERROR = -110. |
| L_IA_10(-111) | Install apk failed because WizarView apk version is lower than terminal used apk version. INSTALL_FAILED_VERSION_DOWNGRADE = -111. |
| L_IA_10(-112) | Install apk failed because the package doesn't have a native library for terminal cpu architecture. INSTALL_FAILED_NO_MATCHING_ABIS = -112. |
| L_IA_10(-1000000) | Install apk failed because a reason undefined so far. INSTALL_FAILED_OTHER = -1000000. If agent version is lower than 5239, [L_IA_10(-112)] is included. |
| L_IA_13(66) | Firmware installation service execution failed. POSSYS_UNZIP_FAIL = 66. |
| LS_XX_49 | Can't connect to wizarView due to network problem. |
| LS_13_0 | WizarView server has unknown error. |
| L_DT_47 | The terminal can not access download server, because of local network problem or download server is down. |