How to Recover a Terminal from Tamper Status

To recover a terminal from a tamper status, you need to follow these steps:

1. Generate Token File: When the tampered device boots, it generates a token file in the TF card.

2. Send Token File to WizarPOS:

     Email Subject: "Device recovery from tamper status."
     Send To: techsupport@wizarpos.com
     CC: Include the WizarPOS sales staff in the email.
     Email Content: Mention your Company name or Group name as registered in WizarPOS's TMS. Note that without this information, WizarPOS will not sign the token file.
     Reason for Tamper: Specify the reason for the tamper status from the following options:
        ·Tampered when received the device from WizarPOS.
        ·Tampered during repair.
        ·Tampered after falling down or dropping.
     Attachment: Include the token file generated by the device.

3. Wait for Response from WizarPOS: After WizarPOS receives and approves your application, they will reply with an attached signature file for the token.

4. Final Steps:

    Place the .sig file in the same folder on the TF card where the token file is located.
    Reboot the terminal. Ensure that the token file remains in the same folder during reboot.

This process requires coordination with WizarPOS, and it's important to follow their instructions precisely for the recovery of the terminal from tamper status.