How to Recover a Terminal from Tamper Status

From wizarPOS
Revision as of 02:46, 21 December 2023 by Hans (talk | contribs)

Overview

This guide explains the process for recovering a Smart POS terminal that has entered a tamper status. This status can only be resolved by the terminal vendor (WizarPOS). Unauthorized attempts to recover the terminal are not permitted.


Steps for Recovery

1. Token Generation During Booting: When the terminal boots, it generates a token. This token is stored in the TF card.

2. Sending the Token File: You need to retrieve this token file and email it to WizarPOS for recovery. Use the following details for your email:

  • Subject: "Request for Device Recovery from Tamper Status"
  • Recipient: techsupport@wizarpos.com (and include your WizarPOS sales contact in CC)
  • Email Body: Include your Company or Group name as registered in our Terminal Management System (TMS). Note: Without this information, we cannot process your request.
  • Attachment: Attach the token file from the TF card.

3. Choose the Tamper Reason: Indicate the reason for tampering in your email. Options include:

  • Received the device tampered from WizarPOS
  • Tampered during repair
  • Tampered due to falling or dropping

4. Receiving the Signature File: After we receive and approve your request, we will respond with a signature file attached (.sig file).

5. Final Recovery Step:

  • Place the .sig file in the same folder as the token file on the TF card.
  • Reboot the terminal. Ensure that both the token and signature files are in the same folder for successful recovery.


Note

This process is exclusive to authorized personnel. Unauthorized attempts to recover a tampered terminal are strictly prohibited and may result in further complications.

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