How to Resolve SIM Card Network Issues on a Terminal

From wizarPOS
Revision as of 23:34, 3 January 2024 by Simon (talk | contribs)

When you insert a SIM card, its network signal will be displayed on the status bar. If you encounter issues with data flow or connectivity, follow these troubleshooting steps:

No Data Flow Indicated on Status Bar

  • Check Mobile Data: Verify if Mobile Data is enabled. Go to 'Settings' > 'Data Usage' > 'Mobile Data' and ensure it is turned on.
  • SIM Card Usability: Ensure the SIM card is active and functional. Test the SIM card in another device if necessary.
  • APN Settings:
    • Navigate to 'Settings' > 'Cellular Networks' > 'Access Point Names'.
    • Verify the APN settings. Add a new APN or select an existing one according to your network provider's specifications.

Issues Connecting to Server

  • Use Ping Tool for Diagnosis:
    • Access the Ping Tool by going to 'Settings' > 'About POS' > 'POS Configuration' > 'Merchant Self Test' > 'Advance' > 'PingTool'.
    • Perform a ping test to a well-known website.
    • A successful ping indicates a functional network; a failed ping suggests an issue with the settings or network connectivity.

Weak Signal Strength

  • Test SIM Card in Another Device: If the signal is consistently weak, test the same SIM card in a different device to determine if the issue is with the signal or the terminal.
Retrieved from "http://sdkwiki.wizarpos.com/index.php?title=How_to_Resolve_SIM_Card_Network_Issues_on_a_Terminal&oldid=3746"