How to Respond to a 'User Locked' Status in WizarView

Situation Overview

• User accounts in the WizarView management system are automatically locked if there has been no login activity for 180 days.

Steps to Regain Access

1. Contact the System Administrator:
   • If your account is locked, you need to reach out to the WizarView system administrator for assistance.
   • Send an email to 'techsupport@wizarpos.com' explaining your situation.
2. Include Relevant Information:
   • In your email, clearly state that your user account is locked and you require a password reset.
   • Provide any necessary details such as your username or account ID to help identify your account.
3. CC the Sales Staff:
   • Ensure to CC (carbon copy) the email to your WizarPOS sales representative.
   • Note: It's important to CC the sales staff; failure to do so may result in your request not being processed.
4. Wait for the Response:
   • After sending the email, wait for a response from the system administrator or the sales staff. They will guide you through the process of resetting your password and regaining access to your account.

Important

• Keep in mind the importance of regular logins to avoid account lockout in the future.